Overview

Whenever a new Customer is added or updated, the Customer information (first name, last name, prefix, suffix, gender, address, postal code, email address and phone number) is validated. If any of the information provided does not meet the criteria of the Customer Engagement application, the Customer, address, phone, or email address is marked as invalid and a validation error is recorded. This does not affect how the information is saved or used; it just means the information did not meet the criteria.

Note:

The Customer validation process is determined by configuration, including whether or not validation is performed. Refer to the Customer Engagement Cloud Services Implementation Guide for more information, or contact your Project Manager.