1 Feature Summary
This chapter describes the feature enhancements in this release.
Noteworthy Enhancements
This guide outlines the information you need to know about new or improved functionality in the Oracle Retail Customer Engagement (ORCE) update and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.
Column Definitions
-
Feature: Provides a description of the feature being delivered.
-
Module Impacted: Identifies the module associated with the feature, if any.
-
Scale: Identifies the size of the feature. Options are:
-
Small: These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.
-
Large: These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.
-
-
Delivered: Is the new feature available for use immediately after upgrade or must the feature be enabled or configured? If no, the feature is non-disruptive to end users and action is required (detailed steps below) to make the feature ready to use.
- Customer Action Required: You must take action before these features can be used. These features are delivered disabled and you choose if and when to enable them.
Table 1-1 Noteworthy Enhancements
| Feature | Module Impacted | Scale | Delivered | Customer Action Required? |
|---|---|---|---|---|
|
Campaign |
Large |
Yes |
No |
|
|
Customer |
Small |
Yes |
No |
|
|
Customer |
Small |
Yes |
No |
|
|
Accounts |
Small |
Yes |
No |
New Feature Descriptions
This section describes the new features.
Oracle Retail Promotion Engine Cloud Service (ORPE)
A new additional/optional service is added to the Oracle Retail Customer Engagement Cloud Services Suite. It is called Oracle Retail Promotion Engine Cloud Service (ORPE). ORPE is a headless promotion execution service built for omnichannel retail. This initial release includes the following:
-
Highly performant calculation engine
-
Comprehensive ReST API
-
Integration between ORCE Foundation and Oracle Retail Promotion Engine for foundation data
-
Out-of-the-box integration with existing ORCE services including Campaign and Deal Service for an integrated UI and customer and Segment Management for customer targeting and serialized coupon management
-
A special optional hybrid implementation for the latest version of Xstore featuring:
-
Distributed version of the ORPE engine running locally in Xstore
-
Automatic updates of promotion data through the ReST service
-
Centralized monitoring/health check of local instances through Retail Home
-
Payment Card Token
The capability is added to store Payment Card Tokens for other systems to utilize during sales to Oracle Retail Customer Engagement:
-
A user interface is created to ORCE for token storage and management of payment card tokens.
-
The ability is added to Get, Post, and Delete tokens from ORCE storage.
-
Functionality is added that will prevent customer merge when payment card tokens are present.
Customer Enhancements
The Customer Since date is changed to be Customer Signup Date and not the Customer Created Date.
The Customer Merge Review functionality is added to Oracle Retail Customer Engagement. This option can be found under the Customer menu. The user will have the ability to then Approve, Disallow, or Delete duplicate sets of customers identified from the Customer Duplicate Search Task.