1. Release Readiness Guide
  2. Feature Summary

1 Feature Summary

This chapter describes the feature enhancements in this release.

Noteworthy Enhancements

This guide outlines the information you need to know about new or improved functionality in the Oracle Retail Customer Engagement (ORCE) update and describes any tasks you might need to perform for the update. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.

Column Definitions

  • Feature: Provides a description of the feature being delivered.

  • Module Impacted: Identifies the module associated with the feature, if any.

  • Scale: Identifies the size of the feature. Options are:

    • Small: These UI or process-based features are typically comprised of minor field, validation, or program changes. Therefore, the potential impact to users is minimal.

    • Medium: These UI or process-based features are typically comprised of field, validation, or program changes. Therefore, the potential impact to users is moderate.

    • Large: These UI or process-based features have more complex designs. Therefore, the potential impact to users is higher.

  • Delivered: Is the new feature available for use immediately after upgrade or must the feature be enabled or configured? If no, the feature is non-disruptive to end users and action is required (detailed steps below) to make the feature ready to use.

  • Customer Action Required: You must take action before these features can be used. These features are delivered disabled and you choose if and when to enable them.

Table 1-1 Noteworthy Enhancements

Feature Module Impacted Scale Delivered Customer Action Required?
Bounceback Enhancement

Campaign

Medium

Yes

No
Tiered Discount Offer Service

Campaign

Medium

Yes

No
Jet Redwood UI Enhancements Customer Medium Yes No
Validate Coupon Service Campaign Medium Yes No
Multiple Associates per Transaction Customer Small Yes No
Added View Customers in Segments Segmentation Small Yes No

New Feature Descriptions

This section describes the new features.

Bounceback Enhancement

A new Bounceback feature has been added. This new functionality allows the retailer to set up a new Bounceback Trigger offer type and only define the qualifying items with no awards being defined in the offer. The new Bounceback promotion type will use the Bounceback Trigger offer to award the customer loyalty points or an entitlement coupon when the qualifying items are purchased during the promotional period.

  • Search for a Bounceback Trigger offer on the Quick Search and Advanced Search screen is added.
  • The View Offer screen will include Bounceback Trigger details.
  • The Offer Scorecard will include Bounceback Trigger details.
  • Search for a Bounceback promotion on the Quick Search and Advanced Search screen is added.
  • The View Promotion screen will include Bounceback details.
  • The Promotion Scorecard will include Bounceback details.
  • Post Transaction processing will trigger issuing Bounceback loyalty points or entitlement coupons for active Bounceback promotions.
Tiered Discount Offer Service

Support is added for the Tiered Discount offer service.

Jet Redwood UI Enhancements

The Customer and Segment Management cloud service is being aligned with the Jet Redwood user interface requirements. Additional modifications to this and the other cloud services are planned for future releases.

The following have been updated for this release:

  • Field label moved inside of the field for full screens.
  • Button styling.
  • Subheading fonts.
  • Icon color and size.
Validate Coupon Service

A new Coupon Services REST API has been created with a getValidatedCoupons method. The purpose is to allow an external system to pass a number/code and have the system look for anything matching and return details when a match is found. The coupons can be for serialized and non-serialized coupons, e-award, or entitlement coupons. This service will work like the Serialized Coupon Service currently available but will provide a broader search and more details returned.

Multiple Associates per Transaction

ORCE now supports systems sending multiple commissioned associates per line item in a transaction and storing that data. This data can be passed using batch processing or web services and will display on the UI.

Added View Customers in Segments

A new View Customers option has been added to the Segment feature to navigate the user to the Customer Advanced Search screen and display the list of customers for the segment. This will be accessed from the following screens:

  • Segment Home (Quick Search)
  • Segment Advanced Search
  • View Segment
  • Segment Scorecard