The Oracle Retail EFTLink Framework Installation and Configuration Guide describes the requirements and procedures to install this Oracle Retail EFTLink release.


This Installation Guide is for the following audiences:

  • System administrators and operations personnel

  • Database administrators

  • System analysts and programmers

  • Integrators and implementation staff personnel

Documentation Accessibility

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit or visit if you are hearing impaired.

Related Documents

For more information, see the following documents in the Oracle Retail EFTLink Release 21.0 documentation set:

  • Oracle Retail EFTLink Release Notes

  • Oracle Retail EFTLink Core Configuration Guide

  • Oracle Retail EFTLink Framework Advanced Features Guide

  • Oracle Retail EFTLink Security Guide

  • Oracle Retail EFTLink Rest API Guide

  • Oracle Retail EFTLink Xstore Compatibility Guide

  • Oracle Retail EFTLink Validated Partners Guide

  • Oracle Retail EFTLink Validated OPI Partners Guide

Customer Support

To contact Oracle Customer Support, access My Oracle Support at the following URL:

When contacting Customer Support, please provide the following:

  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screen shots of each step you take

Review Patch Documentation

When you install the application for the first time, you install either a base release (for example, 21.0) or a later patch release (for example, 21.0.x). If you are installing the base release, additional patch, and bundled hot fix releases, read the documentation for all releases that have occurred since the base release before you begin installation. Documentation for patch and bundled hot fix releases can contain critical information related to the base release, as well as information about code changes since the base release.

Improved Process for Oracle Retail Documentation Corrections

To more quickly address critical corrections to Oracle Retail documentation content, Oracle Retail documentation may be republished whenever a critical correction is needed. For critical corrections, the republication of an Oracle Retail document may at times not be attached to a numbered software release; instead, the Oracle Retail document will simply be replaced at the Oracle Help Center (OHC) website (, or, in the case of Data Models, to the applicable My Oracle Support Documentation container where they reside.

This process will prevent delays in making critical corrections available to customers. For the customer, it means that before you begin installation, you must verify that you have the most recent version of the Oracle Retail documentation set. Oracle Retail documentation is available at the Oracle Help Center at the following URL:

An updated version of the applicable Oracle Retail document is indicated by Oracle part number, as well as print date (month and year). An updated version uses the same part number, with a higher-numbered suffix. For example, part number F123456-02 is an updated version of a document with part number F123456-01.

If a more recent version of a document is available, that version supersedes all previous versions.

Oracle Retail Documentation at the Oracle Help Center

Oracle Retail product documentation is available on the following website:

(Data Model documents are not available through Oracle Help Center. You can obtain them through My Oracle Support.)


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