1 Introduction

When starting an Oracle Retail Cloud Services implementation, there are several key considerations and actions you will need to take. This document outlines the most important actions where OCI IAM is the primary tool used for identity management and provides a general timeline for when many of these actions should be completed to ensure success for your implementation.

Your Customer Success Manager (CSM) will be your main point of contact and guidance for these, and other activities required for a successful onboarding experience.

The onboarding actions are divided up into the following phases:

Phase	Description
Pre-Provisioning	The period after contracts are signed, but before receiving your environments and your OCI IAM Identity Domain. Some key activities occur related to your upcoming implementation including Activation.
Provisioning	Once your environments are ready for you, the person designated as your Identity Domain Administrator will receive a welcome e-mail: one for each environment type (stage, production, and so on).
Post Provisioning	In the first few days after your initial provisioning, each Oracle Retail Cloud Service has recommended specific tasks, as they are applicable for your implementation
Deployment	The deployment phase is when you’ll be designing, configuring, and building the integration, conversions, training, reports, and any extensions needed to run the cloud services for your business.

In each of these phases, OCI IAM is the tool through which all application user maintenance is performed. It is also where users can be assigned to groups, which are equivalent to roles (or job roles) in each application.

Identity and Access Management (IAM) uses identity domains to provide identity and access management features such as authentication, single sign-on (SSO), and identity lifecycle management for Oracle Cloud as well as for Oracle and non-Oracle applications, whether SaaS, Cloud-hosted, or on-premises.

See the following is the documentation link: https://docs.oracle.com/en-us/iaas/Content/Identity/home.htm

Audience

This document is intended to provide a single location for information related to how each Oracle Retail Cloud Service addresses its initial user administration using Oracle’s OCI IAM for identity management. Once the application and initial admin users are set up, administrators can access and create additional admin and application users, and those details on specific roles/permissions by cloud service are documented in the generally available documentation sets for each application on the Oracle Help Center or on My Oracle Support.

The Identity Domain Administrator is the key person in your business that manages your Oracle Retail Cloud Services. Oracle will target important communications to the service administrator, such as the initial welcome e-mail that is described briefly in this document.

For startup, the Identity Domain Administrator is primarily concerned with the first two phases: Pre-Provisioning and Provisioning.

If the person who receives this e-mail is not the person or part of the group of people that will be taking responsibility for the tasks in this document, please work with your Customer Success Manager (CSM) to have the name updated.