Override Service Levels

To override Service Levels, complete the following steps:

1. View a plan that contains the desired product, locations, and time frame (see View a Plan).

2. Click the Aggregate table in the Stores Tab column header for a week that overlaps the time that you want to alter.

3. The AO Panel is displayed. The level and location do not require updating (see Advanced Options Panel).

4. Scroll down until the Service Level policy type is visible.

5. Click the Override button to the right of the Service Level table (see Policy Tables).

6. The Edit Area is displayed.

7. Update the Service Level field as desired, along with the start and end dates for the time period for which you want to make the changes.

8. Click Apply to redisplay the Policy tables with the updates.

9. A new row is displayed in an unpublished table for the Service Level.

10. Click the Publish button at the bottom of the AO Panel (see AO Panel Main Buttons).

11. When the processing is completed, a Publish Completed notification is created (see Notifications).

12. To see a plan that contains the updates, view a plan that contains the same product, locations, and time frame (see View a Plan).