6 Resolve Allowance Discrepancies

An allowance discrepancy occurs when the allowance applied to an PO in MFCS for an item is different than the allowance provided in the merchandise invoice. When there is an allowance discrepancy in either the retailer's or supplier's favor, a reviewer must perform an allowance review. Allowance discrepancies can also exist for header-only invoices.

When an allowance discrepancy is identified, you must review and resolve the discrepancy. The allowance discrepancy will be identified during document creation itself. After a tax discrepancy, an Allowance discrepancy should be prioritized and resolved.

Header-only Allowance discrepancies require details to be entered through invoice maintenance before the allowance discrepancy can be addressed.

Allowance discrepancies for header-level-only invoices are created during the auto-match process when the invoice allowances do not match the purchase order and receipt allowances.

Allowance discrepancies for invoices with details are created when the invoice details are added to the invoice and when the entered allowance information for an item does not match the purchase order and receipt allowance information for the item.

Resolve Allowance Discrepancies

Navigate: From the Tasks menu, select Allowance Discrepancy Review. The Allowance Discrepancy Review Search tab opens.

Figure 6-1 Allowance Discrepancy Review Search Tab

Allowance Discrepancy Review Search Tab

  1. Enter your search criteria to locate your allowance discrepancies. Your search results are displayed in the lower pane of the Allowance Discrepancy Review Search window.

  2. From your search results, select the invoice you want to resolve and click the Resolve button. The Resolve Discrepancy page opens.

    Figure 6-2 Resolve Allowance Discrepancies

    Resolve Allowance Discrepancies

  3. The Resolve Allowance Discrepancies page allows you to resolve multiple allowances on the invoice.

  4. Select the applicable reason code from the drop down.

  5. If desired, enter a comment.

  6. Click Save and Close to complete the allowance discrepancy resolution.

  7. Click Cancel to discard the allowance discrepancy resolution.