25 Glossary
Field | Description |
---|---|
Available |
The available quantity of the item after subtracting the quantity on any open orders. |
Customer |
The customer’s first and last name. If there is a company, the name of the company precedes the first and last name. |
Customer and Pickup |
The customer’s name, as described above, followed by the pickup location in the form of location code — location name (for example, 123 — Main Street Store). The pickup location is displayed only for ship-for-pickup orders. Note: On a smaller screen, such as a phone or tablet, the pickup location is listed below the request ID. |
Date and Time |
The date and time when the order was received from the originating system and created in Order Orchestration. Displayed on list screens, such as the New Orders screen. A red triangle () flags the order, and the date and time are in red type, if the order hasn’t been processed within the number of hours specified for your organization. Determining when the order is flagged depends on the type of processing required for the order but not yet completed:
A pickup or ship-for-pickup order isn’t flagged if its age exceeds the required processing time if it’s ready for pickup, but the customer hasn’t picked it up yet. Also, a ship-for-pickup order isn’t flagged if it was shipped to the pickup location within the required processing time, but not received within that time. |
Express |
An icon () indicates if the carrier originally assigned to the order is flagged as an express shipper. |
Fulfillment Type |
Possible fulfillment types are:
See the Store Connect Overview for background. |
Item |
The code identifying an item on an order. |
Line number |
The number identifying an order line. May differ from the line number in the originating system. |
Lines |
The number of order lines on the order that are assigned for fulfillment. At the New Orders screen, this is the number of order lines that have been assigned to the store location, but have not yet been accepted for processing. |
Normal Shipping |
Normal shipping, unlike manual shipping, uses an integration with an external shipping service, and typically generates a tracking number and a carrier-compliant label. |
Number of Units |
The number of units on an order line. |
Order Orchestration |
Order Orchestration is the system that manages order assignment to fulfilling locations, as well as email notifications to the customer and other tasks. Store Connect is part of Order Orchestration. |
Order ID |
A code assigned to identify the order in the originating system. Note: Two orders can be assigned the same order ID if, for example, the customer added a new item to an existing order. |
Order Status |
Possible order statuses are:
Note that some of the statuses displayed at the Order History screen are different. |
Placed Location |
The code and description of the location where the order was placed. May represent another store location, the distribution center, or the web storefront. |
Phone Number |
The customer’s phone number. You can search based on the customer’s day or evening phone. |
Request ID |
A unique number to identify the order in Order Orchestration. |
Ship To |
The shipping address for a delivery order, if a separate shipping address was specified. For a ship-for-pickup order, this is the address of the store where the customer wants to pick up the order. Not displayed for a pickup order. Can include:
If the address has been updated in the originating system since the order was originally created, it isn’t automatically updated here. However, if the address has been updated through the Edit Ship To Details window at any store location assigned to ship one or more items on the order, the most recently updated address is displayed at all store locations, and printed on the packing slip. |
Sold To |
The customer placing the order. Can include:
If the address has been updated in the originating system since the order was originally created, it isn’t automatically updated in Store Connect. |
sourcing location |
The location that provides the inventory for a ship-for-pickup order. In some cases, the items are sourced from the pickup location, and in other cases, the sourcing location ships the items to the pickup location. Depending on the configuration of your organization, the items can be sourced from multiple sourcing locations. |
Status (Order Line Status) |
The status that was applied to the order line. Possible statuses are:
Note that some of the statuses displayed at the Order History screen are different. |
Store |
The code identifying the store assigned to fulfill an order, and the description of the store. |
Tracking Number |
The number used to track a shipment. Available for review at the Order History screen. A required entry if you use manual shipping to ship a delivery order. Assigned by the shipping service if you use normal shipping. |
Under Review |
Indicates that the order is currently under review and not eligible to be picked up, shipped to the customer, or shipped to the pickup location; however, you can still accept, pick, or receive an order that is under review. |
User |
The ID or name of the user who performed an update or transaction for an order or order line. Displayed after “By” at the Order History screen. Maybe be a code identifying the system who performed the update or transaction, such as when the order is submitted to Order Orchestration. |