16 Order History
Purpose: Use this screen to review the history of all status updates that have taken place for the items on the order. History is listed in chronological order (oldest to newest).
How to display: Select View Order History from More Options () from all screens except the Pick Order, Ship Order (or Ship Order Manually), Receive Order, or Pick Up Order screens.
Fields | Description |
---|---|
Order Number |
A code assigned to identify the order in the originating system. Note: Two orders can be assigned the same order ID if, for example, the customer added a new item to an existing order. |
Order Type |
An order type of Pickup or Delivery is indicated at the upper right. For a delivery order, an icon () indicates if the carrier on the order is flagged as an express shipper. |
For each item on the
order: Note: Items that are fulfilled through the warehouse and not submitted to Order Orchestration for fulfillment assignment are not displayed. |
|
Item description |
A brief description of the item. |
Item code |
A code to identify the item. Preceded by the word “Item.” |
Item image | |
Line number |
The number identifying the order line in Order Orchestration and Store Connect. May be different from the line number on the order in the originating system. |
For each update for
an item: Note: A history record is also created when you change the order pickup date for a pickup or ship-for-pickup order or when you update the ship-to address for a delivery order; however, the same information is displayed for each order line before and after the pickup date change. |
|
Date and time |
The date and time when the status change took place. |
User |
Identifies the user who performed the action that caused the status change:
|
Status |
The status that was applied to the order line. Possible statuses displayed at this screen are:
Note that some of the statuses displayed on other screens differ from those displayed here. Multiple entries with same status? There might be multiple entries with the same status but different times or dates if, for example, the order was flagged or unflagged as Under Review, or if the shipping address for the order was updated. Partial updates: A status might have been applied to a partial quantity of an order line if, for example, you were picking an order line with a quantity of 2 and found that there was only 1 in stock. In that case, you might reject 1 unit and pick 1 unit. Order Orchestration might then reassign the rejected unit on a delivery order to another location for fulfillment, or the rejected unit might go into Unfulfillable status. |
Store |
The code identifying the store where the status update took place, followed by the description. Ship-for-pickup statuses:
|
Tracking Number |
The number used to track a shipment for a delivery order or the shipment of a ship-for-pickup order from the sourcing location. The code identifying the carrier is displayed to the right in parentheses. If a description of the carrier is defined in Order Orchestration, the description is also displayed. |
Reason |
Indicate the description of the reason why an order line was canceled or rejected. |
Number of units |
The number of units affected by the status change. This field is to the right. |