15 View Full Order
Purpose: Use this screen to view an order, regardless of the current status of the order lines, or whether it is assigned to your current store location, and optionally:
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Cancel or reject one or more order lines assigned to your current store location
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Perform the next step in processing the order if any order lines are assigned to your current store location
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View order history
How to display: This screen is available by highlighting the order at the All Orders screen and selecting View in the bottom right.
Options at this screen
Option | Procedure |
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perform the next step in processing the order |
Depending on the order’s current status, the next processing step for an order that has any open order lines assigned to your current store location is available by selecting the option at the lower right:
Provided the order is assigned to your current store location for the next processing step, the appropriate option is available at the lower right of the screen. Otherwise, if no processing step is available, you can click Done at the lower right to exit the screen. |
view order history |
Select View Order History from More Options () at the bottom right to advance to the Order History screen. |
cancel an item |
Select Cancel Item from More Options () to the right of the item to cancel the item on the order. The Cancel Item window opens. This option is available for a delivery or pickup order only if the order line is assigned to your current store location and the order line is open (new, accepted, intransit, received, or picked), and only if your organization supports updates to individual order lines. In the case of a ship-for-pickup order, the option to cancel an order line is available only:
You might cancel an item if the customer has indicated that they don’t want the item. Order Orchestration does not attempt to find another location for the item. If the item is no longer eligible to be canceled, a message indicates if the status of the order line has changed since you advanced to the screen. |
reject an item |
Select Reject Item from More Options () to the right of the item to reject the item on the order. Reject Item window opens. This option is available for a delivery or pickup order only if the order line is assigned to your current store location and the order line is open (new, accepted, intransit, received, or picked), and only if your organization supports updates to individual order lines. In the case of a ship-for-pickup order, the option to reject an order line is available only:
You might reject an item if you don’t have the stock available to fulfill it. What happens when you reject:
If the item is no longer eligible to be rejected, a message indicates if the status of the order line has changed since you advanced to the screen. |
return to the previous screen |
Select Done from the bottom right to return to the previous screen. |
Fields at this screen
Fields | Description |
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Order number |
The number or code identifying the order in the originating system. If the order is Under Review, this is indicated to the right. |
Status |
Possible order statuses are:
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Number of units |
The number of units on the order. |
Fulfillment Type |
A fulfillment type of Delivery, Pickup, or Ship for Pickup is indicated to the right. The express icon () is to the right of the fulfillment type for a delivery order if the carrier on the order is flagged as an express shipper. |
Items: For each item on the order, the following information is displayed. Items that are assigned to your current store location, if any, are listed first. Note: Items that are fulfilled through the warehouse and not submitted to Order Orchestration are not displayed. Also, note that, since this screen displays closed lines (picked up, shipped, canceled, or unfulfillable), the number of lines displayed here may be higher than on the number of matching lines on the All Orders screen that match your search criteria. |
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Item description |
A description of the item. An image of the item may also be displayed. |
Item code |
A code identifying the item. |
Price |
The price of a single unit of the item. |
Fulfilling Location |
The code and description of the store location where the item is assigned for fulfillment. |
Order Line Quantity |
The quantity of the order line. |
Order Line Status |
The current status of the order line. Possible order line statuses are:
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Order Details: Information about the customer and the placed, sourcing, and pickup locations are displayed. |
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Sold To |
The customer who placed the order. Can include:
If the address has been updated in the originating system since the order was originally created, it isn’t automatically updated here. |
Ship To |
The shipping address for a delivery order, if a separate shipping address was specified. Not displayed for a pickup or ship-for-pickup order. Can include:
If the address has been updated in the originating system since the order was originally created, it isn’t automatically updated here. |
Location Detail |
Includes the location code and description for each of the following:
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