6 Customer Service

• Establishing Customer Service Tables
• Setting Up Customer Support Tables
• Creating and Updating Customers
• Order Inquiry
• Performing Order Maintenance
• Order Status Reports and On-line Inquiries
• Managing Declined Authorizations
• Releasing Held Orders
• Managing Returns
• Issuing Refunds
• Working with Catalog Requests
• Managing Soldouts and Backorders
• Processing and Purging Subscriptions
• Memberships
• Email Repository
• Customer Service Appendices