Establishing Customer Service Tables

Topics in this part: The following topics describe how to create and maintain customer support tables that work in conjunction with Order Entry, Order Maintenance, and other Customer Service functions.

• Establishing Order Types (WOTY) presents the screens you work with to create and maintain order types required for Order Entry.

• Establishing Price Override Reason Codes (WPOR) presents the screens you work with to create and maintain price override reason codes needed for entering item prices at no charge and for overriding prices in Order Entry and Order Maintenance.

• Establishing Additional Charge Codes (WADC) describes how to create and maintain codes that let you add additional charges or credits to an order.

• Establishing Order Hold Reason Codes (WOHR) describes how to create and maintain user-defined reason codes that you apply when you want to place an order on hold.

• Establishing Cancel Reason Codes (WCNR) describes the screens you work with to create and maintain reason codes for canceling items from an order.

• Establishing Return Reason Codes (WRTR) describes the screens you work with to create and maintain reason codes for returning items.

• Establishing Exchange Reason Codes (WEXR) describes the screens you work with to create and maintain reason codes for exchanging items.

• Establishing Return Disposition Values (WRDV) describes the screens you work with to establish codes that you use to direct returned merchandise to the warehouses and warehouse locations that you have designated to receive returns.

• Establishing Custom Special Handling Formats (WSHF) describes the screens you work with to design the format of the special handling screen that you use in Order Entry.

• Establishing Add Reason Codes (WADR) describes the screens you work with to establish codes for tracking the reasons for adding items to orders in Order Maintenance.

• Working with Order Inquiry Reason Codes (WORC) describes the screens you use to create and maintain reason codes for advancing to order inquiry or order maintenance from the CTI Customer Selection screen.

• Working with Order/Call Disposition Reject Reason Codes (WWRR) describes the screens you work with to create or maintain order and call disposition reject reason codes.

• Working with Default Messages (WMSG) describes the screens you use to create and maintain default messages, used to default message text to an order message or order line message on an order.

• Working with Order Line Activity Codes (WOLA) describes the screens you use to create and maintain order line activity codes.