1. Modern View Online Help
  2. Manage Rejected Deposits

66 Manage Rejected Deposits

Overview: Use the Manage Rejected Deposits page to review and resubmit deposits and credit card credits that were not completely processed through the Process Auto Deposits function.

Needed when? When you use the Process Auto Deposits function to transmit credit card deposit information to a deposit service for settlement, the deposit service normally confirms each deposit and credit. If a transaction is not confirmed because, for example, the deposit service rejected the deposit, the system flags the record in the Invoice Payment Method table.

Uses: You can use the Resubmit Rejected Deposit function to select records you want to resubmit, and change their status so that they are eligible to be processed the next time you run Process Auto Deposits. You can also use this menu option to:

  • review or edit the Invoice Payment Method

  •  confirm the deposit manually

  •  advance to invoice inquiry and other order inquiry options

  • review deposit history

  • write off the amount of the deposit

Forced deposits: Deferred or installment deposits that were rejected but flagged for “force deposit” are not available in Resubmit Rejected Deposits, because the system performs all updates as if the deposit service confirmed the deposit. Regular (non-pay plan) deposits are typically forced, although sometimes they are unconfirmed for other reasons. For more information, see the discussion of Force Deposit in the Processing Auto Deposits (SDEP) topic in the Classic View online help.

Note:

 You cannot use the Resubmit Rejected Deposits function to resubmit transactions that you have set up to use the separate process for foreign currency when Track Invoice Currency (D68) is selected. Process Auto Deposits writes the foreign currency records to a separate table, rather than receiving settlement information interactively from the deposit service.

Suppressing deposits: You can suppress deposit processing for orders you receive through the Generic Order Interface (order API). In this situation, the order is not included when you reprocess deposits. See Suppressing Deposits and Refunds in the Classic View online help for an overview.

Resubmitting rejected deposits through CyberSource: The Supports Auth Resubmission flag in Work with Authorization Services (WASV) controls whether resubmitting rejected deposits is enabled for the authorization service. See Subsequent Authorization Requests to CyberSource in the Classic View online help for information on how rejected deposits are resubmitted to CyberSource.

More information: See Processing Auto Deposits (SDEP) in the Classic View online help for more information on the Process Auto Deposits function, the separate process for foreign currency deposit processing, and an overview of how deferred or installment pay plans differ from regular (non-pay plan) deposits.

How to display: Select Manage Rejected Deposits from a menu.

Required authority: To advance to this page, you need full (not Display) authority to the SRDP menu option. See Setting Up Menu Options (WOPT) and the Work with Menu Option Authority Screen in the Classic View online help for background.

For more information:

Manage Rejected Deposits Options

Purpose: You can perform the following actions on the Manage Rejected Deposits page.

For more information:

Resubmit Deposits by Date Range

When to use: You might use this option for a group of deposits that failed because of a communication error on a particular date or within range of dates. Each resubmitted deposit is eligible for selection the next time you process deposits.

From the initial Manage Rejected Deposits page: Select Resubmit by Date Range from the top of the page to open the Resubmit by Date Range Window.

Completing the window: At the window, complete the Reject Date Range From and Reject Date Range To fields to indicate the range of dates to resubmit. Optionally, you can then select a specific Reject Reason, or leave this field unselected to submit all rejected deposits for the date range regardless of reason for rejection.

Updates at confirmation: Each resubmitted deposit is eligible to be processed the next time you submit deposits, and:

  • The deposit is removed from the Manage Rejected Deposits page, and the invoice cannot be resubmitted for the deposit.

  • You can see an entry under Payment Method Details for the payment method on the order from the Order Summary page:

    • Under Transactions: The status is Resubmitted, and the Amount, Sent Date, and Authorization Number are the same as the original Authorization record.

    • Under Activity: The Date is the current date, and the Note displayed is Resubmit deposit D $12.34, where 12.34 is the amount resubmitted.

Note:

  The deposit will fail again if the expiration date for the credit card has passed.

Refresh the Displayed Data

Select Refresh at the upper right of the initial Manage Rejected Deposits page to refresh the displayed rejected deposits and all totals. When you select this option, it deselects any currently selected deposits.

Filter the Displayed Rejected Deposits

Use the Filters to restrict the displayed rejected deposits and to recalculate the amounts displayed in the summary tiles. See Filters and Summary Tiles for more information

Confirm One or More Deposits Manually

When to use: You might use this option when you did not receive a confirmation through Process Deposits, but the deposit service indicates that the deposit was confirmed.

From the initial Manage Rejected Deposits page: Select one or more rejected deposits from the Rejected Deposits list and select Confirm Manually from the Actions drop-down menu for the displayed deposit.

From the Invoice Details page: Select Confirm Manually from the Actions drop-down menu.

Updates at confirmation: Processes all the same updates for the deposit as when it is processed automatically through the Process Auto Deposits option (SDEP) in Modern View, including:

  • The Deposit created date for the Invoice Pay Method is set to the current date.

  • The deposit is removed from the Manage Rejected Deposits page, and the invoice cannot be resubmitted for the deposit.

  • You can see an entry under Payment Method Details for the payment method on the order from the Order Summary page:

    • Under Transactions: The status is Manual Confirm.

    •  Under Activity: The Note displayed is Manual confirm deposit D $12.34, where 12.34 is the amount written off.

Resubmit One or More Deposits

When to use: You might use this option for deposits that failed initially because of a communication error. Each resubmitted deposit is eligible for selection the next time you process deposits.

From the initial Manage Rejected Deposits page: Select one or more rejected deposits from the Rejected Deposits list and select Resubmit from the Actions drop-down menu. Select OK at the Confirm Resubmit window to resubmit each selected deposit.

From the Invoice Details panel: Select Resubmit from the Actions drop-down menu for the displayed deposit. The Confirm Resubmit Window displays the Payment Expiration Date and the Release Date:

  • If the Payment Expiration Date has passed, you can use the Edit Expiration Date option next to Payment Information Details to update it before you can resubmit. See Edit the Expiration Date for a Payment Method for more information.

  • If the Release Date (the Deposit Release Date) has passed, you need to select the current date or a later date. Note that you do not need to change the release date when you resubmit one or more deposits from the initial Manage Rejected Deposits page.

Select OK to resubmit.

Updates at confirmation: Each resubmitted deposit is eligible to be processed the next time you submit deposits, and:

  • The deposit is removed from the Manage Rejected Deposits page, and the invoice cannot be resubmitted for the deposit.

  • You can see an entry under Payment Method Details for the payment method on the order from the Order Summary page:

    • Under Transactions: The status is Resubmitted, and the Amount, Sent Date, and Authorization Number are the same as the original Authorization record.

    • Under Activity: The Date is the current date, and the Note displayed is Resubmit deposit D $12.34, where 12.34 is the amount resubmitted.

Write Off the Full Amount of One or More Deposits

When to use: You might use this option when you do not expect to be able to process a deposit.

From the initial Manage Rejected Deposits page: Select one or more rejected deposits from the Rejected Deposits list and select Write-Off Full Amount from the Actions drop-down menu.

From the Invoice Details page: Select Write-Off Full Amount from the Actions drop-down menu for the displayed deposit.

Writeoff updates:

  • The Deposit created date, displayed at the Payment Method Details panel from the Invoice page for the Invoice Pay Method, is set to 888888.

  • The deposit is removed from the Manage Rejected Deposits page, and the invoice cannot be resubmitted for the deposit.

  • There is an entry for the writeoff at the Payment Method Details for the payment method on the order from the Order Summary page:

    • Under Transactions: The status is Written Off. Note that the date is the original Sent Date, and not the date when the writeoff occurred.

    • Under Activity: The Note displayed is Writeoff deposit D $12.34, where 12.34 is the amount written off.

View Invoice Details

Select Invoice Details for a rejected deposit from the Rejected Deposits list to open the Invoice Details panel. Invoice Detail options are described below.

Select Cancel or click the X on the upper right when you are done to return to the initial Manage Rejected Deposits page. Note that selecting Cancel does not undo any updates you have made through options at the Invoice Details panel.

Replace the Payment Method for a Deposit

Use this option to update the payment method for the invoice and automatically submit the deposit so that it is eligible for processing the next time you process deposits. At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Payment Information Details.

Select Replace Payment Method to open the initial Edit Payment window. At this window, the current Payment Method may default, but you can change it to another payment method associated with the same authorization service. No additional fields are displayed at this point.

When you select OK to confirm the Payment Method and if there are no errors, such as a restricted payment method or an invalid card number, the full Edit Payment window opens. Use this window to complete entry of the payment method.

Note:

Pay type records that have a Card Type of Wallet as viewed in the Classic View Work with Payment Methods (WPAY) are excluded from the list of replacement payment methods.

For more information: See the Edit Payment window for more information on fields and validation of this window. Note that the Amount to Charge field is not displayed when you replace the payment method through Manage Rejected Deposits.

When you select OK:

  • The card number is updated.

  • A Snackbar Notification indicates that the deposit has been resubmitted, and provides a link to the Invoice page for the Invoice Pay Method.

  • The deposit is resubmitted, and is eligible for processing the next time you process deposits.

Changing the credit card number creates four Activity records under the Activity Table in the Payment Method Details panel, for example:

  • An Activity of Card Number Changed (A) with a Note of card number has been changed.

  • An Activity of Maintenance (M) with a Note of Card Exp Dt: 1022 to 1224

  • An Activity of Maintenance (M) with a Note of CID Number: 0000 to 1234

  • An Activity of Deposit (D) with a Note of Resubmit deposit D 12.81

Order transaction history messages are also written, as they are whenever the payment method on an order is changed.

When a Pay Method is selected from a different EFTConnect Merchant Account, the Replace Payment Method window allows the replacement card to be entered and tokenized. Once successful, the invoice payment method and order payment method are updated with the new payment method and order transaction notes are written as usual. For non-EFTConnect Merchant Accounts,  you cannot pick a payment method associated to a different merchant account. This includes ORCE Stored Value Cards, External Payment Service Gift Cards and PayPal.

The invoice number displayed for the first three Activity records is 0, while the invoice number for the deposit is a link to the link to the Invoice page for the Invoice Pay Method.

Note:

You cannot replace the payment method if the order is currently locked for editing. Orders can be unlocked through the Unlock Order page.

Edit the Expiration Date for a Payment Method

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Payment Information Details.

Select Edit Expiration Date to open the Edit Expiration Date window. This window displays the payment method, last 4 positions of the credit card number, and the current expiration date. Enter the new Expiration Date in MM/YY format. Your entry must be the current month or later.

The Expiration Date displayed under Payment Information Details reflects the date that you just entered.

Changing the Expiration Date creates two Activity records under the Activity Table in the Payment Method Details panel, for example:

  • An Activity of Credit Card Number Changed (A) with a Note of Card Number has been changed.

  • An Activity of Maintenance (M) with a Note of Card Exp Dt: 1022 to 1224

The invoice number displayed for these Activity records is 0.

Order transaction history messages are also written, as they are whenever the payment method on an order is changed.

Note:

You cannot edit the expiration date if the order is currently locked for editing. Orders can be unlocked through the Unlock Order page.

If using EFTConnect authorization service, a failure may occur if the customer token value provided by the payment service provider in the authorization response is not included when the order was submitted.

View Write-Off Details, or Enter a Full or Partial Writeoff Amount

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Write-Off Details. If there has already been an amount written off and the deposit has again failed during deposit processing, the previous writeoff amount is displayed.

Write off full or partial amount: Select Edit to open the Write-Off window. The current Write-Off to Date is displayed. Enter the Write Off Amount in the format for your currency.

Your entry must be a positive amount and cannot exceed the deposit total. If you enter a write off amount for a credit deposit, your entry cannot exceed the amount of the credit, and decreases the amount of the credit to the customer.

Writeoff update: Regardless of whether the writeoff amount you enter is the same as the rejected deposit total or a lesser amount, the following updates take place when you enter a writeoff amount:

  • You return to the Manage Rejected Deposit page, where the deposit has been removed. If the full amount is not written off, the deposit is eligible for processing the next time you process deposits.

  • A Snackbar Notification opens, displaying a link to view the invoice. Select the link to advance to the Invoice page for the Invoice Pay Method.

  • The Deposit created date, displayed at the Payment Method Details panel from the Invoice page for the Invoice Pay Method, is set to 888888.

  • The Adjusted Deposit Amount displayed at the Payment Method Details panel for the invoice is the amount of the writeoff.

  • There is an entry for the writeoff at the Payment Method Details for the payment method on the order:

    • Under Transactions: The status is Written Off. Note that the date is the original Sent Date, and not the date when the writeoff occurred. Also, note that the Amount displayed is the original amount of the invoice, not the amount remaining on the deposit after the writeoff.

    • Under Activity: The Note displayed is Writeoff deposit D $12.34, where 12.34 is the amount written off.

Updates for a partial writeoff after processing deposits:

  • The Deposit Adjustment Amount and the Write-Off to Date displayed with the summary data at the Invoice Details panel are increased by the writeoff amount, and the Rejected Deposit Amount displayed with the summary data is increased by the writeoff amount.

  • A Transaction record displayed at the Payment Method Details panel for the order payment method indicates an unconfirmed amount reduced by the amount of the writeoff.

  • A new Activity record displayed at the Payment Method Details panel for the order payment method indicates an unconfirmed amount that is reduced by the amount of the writeoff.

View Prepaid Payment Details or Apply a Prepayment

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Prepaid Payment Details. Not displayed for a rejected credit deposit.

Apply a prepayment: Select Edit to the right of the Prepaid Payment Details title to open the Prepaid Payment window. At this window, you have the option to change the Payment method to a different cash or check payment type. Then enter a Prepaid amount in order to apply a prepayment to the deposit and reduce the Rejected Deposit Amount. Your entry must be a positive amount.

Updates after applying a prepayment:

  • If the prepayment is equal to the current rejected deposit amount, you return to the Manage Rejected Deposit page, where the deposit has been removed. In this case, a Snackbar Notification opens, displaying a link to view the invoice. Select the link to advance to the Invoice page for the Invoice Pay Method.

  • If the prepayment is less than the current rejected deposit amount, you remain at the Invoice Details panel in Manage Rejected Deposits. The Remaining Amount Due displayed at the bottom of the panel is updated to remove the entered prepayment amount.

  • The Prepaid to Date amount is increased by the Prepaid amount entered at the Prepaid Payment window.

  • The Deposit Remaining amount displayed for the Invoice Payment Method at the Invoice page is the prepayment amount as a negative amount. For example, if the prepayment amount is 5.00, the Deposit Remaining amount displayed is -5.00.

  • The Prepaid Amount displayed at the Payment Method Details panel for the invoice is increased by the Prepaid amount entered at the Prepaid Payment window.

  • Two new Maintenance activities are displayed at the Payment Method Details panel for the order payment method:

    • One indicates Cash/Check prepaid amount 1.23 where 1.23 is the amount of the prepayment.

    •  Another indicates Prepaid Pay Method: 0 to 1 where 0 is the code identifying the previous prepayment method and 1 is the selected prepayment method. The previous code is 0 if this is the first prepayment applied to the deposit.

Updates after processing deposits if a partial prepayment was applied:

  • If the deposit is rejected again, Total Value of the rejected deposit is reduced by the prepayment amount.

  • The Adjusted Deposit Amount displayed at the Payment Method Details panel for the invoice is decreased by the Prepaid amount entered at the Prepaid Payment window.

  • A Transaction record displayed at the Payment Method Details panel for the order payment method indicates an amount reduced by the amount of the writeoff.

  • If the deposit is rejected again, a new Activity record displayed at the Payment Method Details panel for the order payment method indicates an unconfirmed amount that is reduced by the amount of the prepayment.

View or Edit Installment Plan Details

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the Installment Plan Details.

Installment Plan Details are displayed only if an installment plan was selected for the order. See Installment Plan Details for field descriptions

Select Edit to the right of the Installment Plan Details title to open the Installment Plan window. At this window. you can change the Remaining Installments, Installment Type, or Number of Days Between Installments. See the Installment Plan Window for field descriptions.

View Payment Method Details

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down below the Payment Information Details and Write-Off Details. See Payment Method Details for more information.

View Deposit History

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down below the Payment Information Details, Write-Off Details, and Payment Method Details. See Deposit History for more information.

View Remaining Amount Due and the Release Date

At the initial Manage Rejected Deposits page, select Invoice Details next to a rejected deposit in the Rejected Deposits list, and scroll down to the end of the page. See Summary Totals for more information.

Fields on Manage Rejected Deposits

Purpose: The following information is on the Manage Rejected Deposits page.

Initial Page:

Resubmit by Date Range Window

Invoice Details:

For more information:

Initial Page

Filters

  • Reject Date From: Optionally, enter the earliest reject date to display rejected deposits that were rejected on this date or later.

  • Reject Date To: Optionally, enter the latest reject date to display rejected deposits that were rejected on this date or earlier.

  • Order Number: Optionally, enter an order number to display rejected deposits for a specific order. If you enter an order number, entries in any other fields besides the invoice number are ignored.

  • Invoice Number: Optionally, enter an invoice number to display rejected deposits for a specific invoice. If you enter an invoice number, entries in other filter fields are ignored.

  • Merchant Account: Optionally, select a merchant account to display rejected deposits for a specific merchant. Merchants are defined through the Work with Authorization Services (WASV) menu option in Classic View. The description of the authorization is displayed, followed by the authorization service code in parentheses.

  • Payment Plan: Optionally, use this field to display rejected deposits for a type of flexible payment option. Available selections are Deferred, Installment, and Regular, as well as blank to include all. This option is displayed only if the Use Deferred/Installment Billing (F51) system control value is selected. Note that when the system control value is selected, all three options are displayed regardless of whether payment plans of each type have been created in your current company.

  • Reject Reason: Optionally, select a reject reason to display rejected deposits that were rejected with a specific vendor response. If you select a Merchant Account for filtering, only reject reasons that have been used for that Merchant Account are available for selection.

    If there are rejected deposits that were rejected with a vendor response defined for the authorization service through the Work with Vendor Response screen in Work with Authorization Services (WASV), they are displayed as REQUEST CONTAINS INVALID DATA (123) format, where REQUEST CONTAINS INVALID DATA is the description and 123 is the response code. Otherwise, if the response included a reason that is not defined for the authorization service, just the response code is listed.

    Note that all reject reasons used for any rejected deposits in your current company are listed, regardless of whether they were used for the currently displayed rejected deposits. For example, if reject reason 123 was used for a rejected deposit on June 1, and you have filtered the rejected deposits to those displayed on June 2 or later, reject reason 123 is still listed.

  • Total Value From: Optionally, enter the minimum value to display rejected deposits whose total current values are for that amount or more. You can enter 0.00 in this field to filter credit deposits from the displayed list.

  • Total Value To: Optionally, enter a maximum value to display rejected deposits whose total current values are for that amount or less. You can enter 0.00 to filter the displayed results to include only credit invoices.

Note:

Note that your filter selections also restrict the totals and amounts displayed in the Summary Tiles.

Summary Tiles

  • Time periods:

    • All: Displays current totals for all rejected deposits that match any applied Filters

    • Today: Displays current totals for all rejected deposits for the current date and that match any applied Filters.

    • Previous 6 Days: Displays current totals for all rejected deposits for the previous 6 days and that match any applied Filters.

    • 7-14 Days: Displays current totals for all rejected deposits that were rejected from 7 to 14 days ago and that match any applied Filters.

    • Over 14 Days: Displays current totals for all rejected deposits that were rejected more than 14 days ago and that match any applied Filters.

  • For each time period:

    • Total Value: The total current value of all rejected deposits for the time period indicated. Includes a two-position decimal. If you have applied any Filters, this is the total value for the time period that matches the applied filters.

    • Currency: The Currency Code identifying the local currency as defined in the Local Currency Code (A55) system control value. If the Multi Currency by Offer (E03) system control value is selected, the values of the rejected deposits for orders in a different currency are converted into the local currency.

    • Invoices: The total number of rejected deposits for the time period. If you have applied any Filters, this is the total value for the time period that matches the applied filters.

Rejected Deposits

The list of rejected deposits is below the summary tiles. Rejected deposits are listed by default in chronological order (oldest to newest), although you can change the sort based on any of the below listed fields.

Multiple records for an invoice: If there are rejected deposits for multiple payment methods for an invoice, each payment method is represented by a separate rejected deposit.

  • Reject Date: The date when the deposit was rejected If it was rejected multiple times, this is the latest date

  • Invoice Number, followed by Order Number in parentheses.

  • Total Value: The current amount of the unconfirmed deposit for the card, calculated by subtracting the amount of any prepayment plus any write-offs from the total deposit amount. Positive amounts represent deposits, while negative amounts represent card credits.

  • Reject Reason: The response code returned by the deposit service. If the code is defined as a vendor response code through Work with Authorization Services (WASV) in Classic View, the info link icon (Illustrates the info link icon.) is displayed. You can hover the cursor over this icon to display the description defined for the vendor response code.

Resubmit by Date Range Window

Reject Date Range From: The first reject date to include when resubmitting rejected deposits by date range from the Manage Rejected Deposits page.

Reject Date Range To: The last reject date to include when resubmitting rejected deposits by date range from the Manage Rejected Deposits page.

Reject Reason: The response code returned by the deposit service. Optionally, you can select a specific reject reason to resubmit rejected deposits by date range only when they were rejected with this reason code

If there are rejected deposits that were rejected with a vendor response defined for the authorization service through the Work with Vendor Response screen in Work with Authorization Services (WASV), they are displayed as REQUEST CONTAINS INVALID DATA (123) format, where REQUEST CONTAINS INVALID DATA is the description and 123 is the response code. Otherwise, if the response included a reason that is not defined for the authorization service, just the response code is listed.

Invoice Details

Heading

Invoice Summary Data

  • Invoice Date

  • Order Number

  • Invoice Number: A link to open the Invoice page in a new tab.

  • Invoice Amount: the original Invoice Total, without applying any change resulting from a writeoff, prepayment, or adjustment. The Currency Code is displayed to the right.

  • Deposit Adjustment Amount: Used for deferred or installment billing and also to track writeoff amounts. The amount of the deposit that has been changed or is in transition. The system updates the deposit adjustment amount with this information:

    • written off deposits

    • debit and credit netting amounts

    • deposits pending

  • Amount Deposited to Date (Deposit to Date): The total amount deposited to date. When a deposit is confirmed, the system updates this field by the deposit amount.

    You have an installment payment plan assigned to the order for 3 installments of $30.00 on the 15th of every month

    The first installment updates this field to $30.00.

    The second installment updates this field to $60.00.

    The third installment updates this field to $90.00.

    When a deposit is confirmed, the system updates this field with the amount deposited.

  • Payment Plan: The type of pay plan. Can be Installment or Deferred. Displayed only if the invoice has an associated payment plan.

  • Rejected Deposit Amount: The current deposit amount that has been rejected by the authorization service. Any writeoff amount or prepayment amount is subtracted from the invoice amount.

Payment Information Details

See Fields on Edit Payment for information on the fields at the Edit Payment window. Note that the Amount to Charge field is not displayed when you replace the payment method through Manage Rejected Deposits.

Write-Off Details and Write-Off Window

  • Write Off To Date: The total amount of the deposit that has been written off. See View Write-Off Details, or Enter a Full or Partial Writeoff Amount. Display-only.

  • Write Off Amount: Use this field at the Write-Off window to enter the amount to write off in the format for your currency. Your entry must be a positive amount and cannot exceed the current rejected deposit amount.

    If you enter a write off amount for a credit deposit, your entry decreases the amount of the credit to the customer.

Prepaid Payment Details

  • Payment Method: Use this field at the Prepaid Payment window to specify the payment method to use when applying the prepayment to the deposit. Only cash or check payment types are available for selection.

  • Prepaid Amount: The amount to apply against the deposit total. Your entry cannot exceed the current rejected deposit amount.

  • Prepaid to Date: The prepayment amount that has been added to date to the deposit through the View Prepaid Payment Details or Apply a Prepayment option. Display-only.

Not displayed when the rejected deposit is for a negative amount.

Installment Plan Details

Installment plan details are displayed only if an installment plan was selected for the order.

  • Total Installments: The total number of installments assigned to the invoice payment method.

  • Remaining Installments: The number of installments remaining. This number is the same as the number of installments when the invoice payment method record is first created and reduces by one each time an installment is sent for deposit.

  • Installment Type: Indicates how the installment dates are determined. Possible types are Fixed Day and Interval

  • Number of Days Between Installments: Indicates the number of days between installments. Displayed only when the Installment Type is set to Interval. The system uses this interval number to determine the next deposit release date if you are basing installment dates on intervals, for example, 3 installments in 30 day intervals. The system determines the installment dates based on the order date. For example, if the order date is 09/01/22, the first installment date would be 09/01/22. The system would determine the next installment date by adding 30 days to the first installment date: 09/01/22 + 30 = 10/01/22.

  • Day of Month: Indicates the day of the month when each installment payment is due. Displayed only when the Installment Type is set to Fixed Day.

  • Installment Schedule: Lists the scheduled deposits for the installment plan.

    • Amount: The amount due for the installment

    • Date: The date when the installment is eligible for deposit.

Installment Plan Window

  • Total Installments: The total number of installments assigned to the invoice payment method. Display-only.

  • Remaining Installments: The number of installments remaining. This number is the same as the number of installments when the invoice payment method record is first created and reduces by one each time an installment is sent for deposit. Optionally, you can enter a number that is lower than the current remaining number of installments.

  • Installment Type: Optionally, you can switch between the setting of Fixed Day and Interval.

  • Number of Days Between Installments: Optionally, you can enter the number of days between installments. Your entry can be up to 999 days. Displayed and required only when the Installment Type is set to Interval.

  • Day of Month: Optionally, you can enter the day of the month when installment payments are due. If a month is shorter than the specified number of days, the last day of the month is assigned; for example, if your entry is 31, a day of 30 is displayed for September, while other months that include 31 days use a day of 31. Displayed and required only when the Installment Type is set to Fixed Day.

Payment Method Details

Indicates the Invoice Total for each Charge:

Deposit History

For each deposit history record, includes the following:

Select > next to the deposit history record to display the following:

  • Transaction Type: A Payment Transaction Type of Deposit - Purchase or Deposit - Return.

  • Authorization Transaction Number: The transaction ID, or reference number, associated with the authorization transaction for the card payment.

  • Authorization Code: The authorization code sent with this deposit. This code indicates that the amount to charge for this card has been authorized manually or through a card authorization service.

  • Action Code: Possible action codes:

    • Authorize and Deposit: The deposit requires an authorization before it can be processed. The system sends this code for

      • all payment plan deposits except for the first deposit of an installment plan, when a code of Deposit is sent.

      • any regular (non-pay plan) deposit whose authorization has expired.

    • Deposit: The deposit does not require authorization and can be processed. The system sends this code for all regular deposits, assuming there is an authorization number in the Invoice Pay Method table and the authorization has not expired. If there is no authorization number, the system sends a code of Authorize and Deposit.

    • Return: The deposit is for a credit.

  • Merchant Account: The description of the authorization service, followed by the 3-position code in parentheses.

  • Deposit Amount: The amount sent to be deposited. The system uses this calculation to determine the amount to deposit:

    • For deferred payment plans: prepaid amount - adjustment amount - total amount deposited to date = deposit amount

    • For installment payment plans: prepaid amount - adjustment amount - total amount deposited to date / intervals remaining = deposit amount

    • For regular invoices: rejected deposit amount - writeoff amount = deposit amount

  • Billing Method: Indicates whether this deposit is related to a deferred or installment payment plan. Valid values:

    • Regular = This is a regular deposit; no payment plans are associated with this deposit.

    • Deferred = This is a deferred billing deposit.

    • Installment = This is an installment billing deposit.

  • Expiration Date: The date the card is no longer active. The expiration date may be zero, depending on the configuration of the pay type. For example, a stored value card credit card type typically does not require an expiration date.

  • Response Code (Authorization Response): A code assigned by the authorization service that identifies whether the card deposit was authorized and approved or declined, and the reason for the authorization decline. Set to (undefined) if the response code is not defined for the authorization service in Work with Authorization Services (WASV).

Confirm Resubmit Window

The following fields are displayed only when you select Resubmit from the Invoice Details panel.

Summary Totals

The following fields are displayed at the bottom of the Invoice Details page.

  • Remaining Amount Due: The amount still due on the rejected deposit.

  • Release Date: The date when the deposit is eligible for processing. Deferred or installment pay plans typically have a deposit release date (or dates) later than the invoice date. Regular (non-pay plan) invoices have a deposit release date that is the same as the invoice date.