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24 Edit Order Ship-To Address

Overview: Use the Edit Order Ship-To Address panel to review and update the shipping address for an order.

Note:

Retain Current Ship-To Type is displayed as an option on the Edit Order Ship-To screen when the Ship-To address is the customer’s primary address or an address book Ship-To. When selected, the system keeps the existing Ship-To Type during edit and the address changes impact the customer record or the customer’s address book record and all existing orders for that customer or address book record. If Retain Current Ship-To Type is not selected, the Ship-To Type is converted to a One-Time Ship-To.

When editing a Recipient Ship-To the option is not displayed as these Ship-To types are automatically converted to a One-Time Ship-To.  (The Recipient Ship-To Type has been deprecated and should no longer be used.)

  • If the Ship-To being edited is shipping to the customer’s primary address and Retain Current Ship-To Type is selected, the Customer Sold To table is updated with the changes.

  • If the Ship-To being edited is a permanent ship-to (address book) associated with the customer record and Retain Current Ship-To Type is selected, the Customer Ship To table is updated with the changes. 

  • If the Ship-To being edited is a Recipient Ship-To or is already a One-Time Ship, the Retain Current Ship-To Type is not displayed and the Order Ship to Address table is updated with the address changes. 

Shipping restrictions: If one or more items on the order are restricted from being shipped to the state or country of the ship-to address you enter, you cannot attach the new address to the order. You can create and work with item restrictions by country/state using the Work with Item Restriction by Country/State screen in the Work with Items/SKU’s (MITM) menu option.

Customer Engagement customer integration: A one-time shipping address is not included in the information that the system sends to Customer Engagement when you use the Customer Engagement customer integration.

How to display: Select the Edit option in the Ship-To Address Panel on the Order Summary page.

Note:

You cannot edit the order ship-to address if the Ship-To Status is Closed or if the Broker Delivery Type for the order is Store Pickup or Ship for Pickup.

When you advance to this panel, the system locks the order.

Authority: In order to advance to the Edit Order Ship-To Address panel, you must have authority to the Enter/Maintain Orders (OEOM) menu option. You can define menu option authority for a user ID in the Work with Users (WUSR) menu option; you can define menu option authority for a user class in the Work with User Classes (WUCL) menu option.

For more information:

Edit Order Ship-To Address Options

Purpose: By default, the sold-to customer’s name and address are displayed. You can perform the following actions on the Edit Order Ship-To Address panel.

For more information:

Update Ship-To Name (Prefix, First, Middle, Last, Suffix)

  1. Select Edit on the Primary Address panel. The customer’s name and address details are shown.
  2. The
  3. Update the Prefix, First Name, Middle Initial, Last Name, or Suffix.
  4. Select Update. The system validates your entries. An error message displays if the Last Name is blank and a Company Name is not defined.
  5. If the update is successful, the system returns you to the previous page and displays a message indicating your changes have been saved. The system saves the change to the Order Ship To Address table.

Update Company Name

  1. Update the Company Name.
  2. Select Update. The system validates your entries. An error message displays if the Company Name is blank and a Last Name is not defined.
  3. If the update is successful, the system returns you to the previous page and displays a message indicating your changes have been saved. The system saves the change to the Order Ship To Address table.

Update Ship-To Address

By default, the sold-to customer’s name and address are displayed.

  1. Update the following fields:

    • Street Address (Lines 1-4): Address line 1 is required.

      To ship to a Post Office Box, enter POST OFFICE BOX, POST BOX, or any variation of PO BOX (with or without spaces or non-alphabet characters, such as P.O. BOX), and the box number in the Street Address Line 1. Example: Enter P.O. Box 9999 in Street Address Line 1 to indicate delivery to a post office box instead of a home or company address. Note: You still need to select the PO box field in Work with Customers (WCST).

    • Apartment/Suite: To enter an apartment or suite address, type APT to indicate an apartment or STE to indicate a suite. Insert a space and type the number of the apartment or suite, for example: APT 4 or STE 116. Addresses must conform to United States Parcel Service (USPS) address formatting field description standards. For example, always precede the apartment or suite number with the appropriate abbreviation (for example, APT or STE).

    • Country Code: Required. Select a valid country code from the drop-down list. For orders that are in error at the header in a batch, displays invalid values passed in orders and allows you to select a valid value and update the order.

    • Postal Code:

      • The Postal Code is required if the Require postal code? flag is selected for the country in the Work with Countries (WCTY) menu option. If a postal code is required for the country, the system validates the postal code against the SCF table. You can create and work with SCF codes in the Work with SCF Codes (WSCF) menu option.

      • If the Use Zip/City/State Defaulting? (B13) system control value is selected, you can enter just the postal code to have the system default the associated city and state if these fields are blank.

    • City: The City is required if the Use Zip/City/State Defaulting? (B13) system control value is unselected.

    • State/Province Code:

      • The system displays the valid state/province codes defined for the selected country code. For orders that are in error at the header in a batch, displays invalid values passed in orders and allows you to select a valid value and update the order.

      • The State/Province Code is required if the Require state? flag is selected for the country.

      • The system validates the state/province code against the State table. The system also validates that the state/province code you enter is assigned to the SCF for the postal code. You can create and work with SCF codes in the Work with SCF Codes (WSCF) menu option.

      Note:

      When you enter a partial state or province, matching results are displayed in alphabetical order based on the full state or province name that contains your entry, rather than those that start with your entry. For example, if you enter MA for Massachusetts, Alabama is displayed first because it contains your entry.

    • When editing the Primary Address Ship-To, the Retain Current Ship-To Type toggle option is defaulted to On. This means the system keeps the existing Ship-To Type during edit and the address changes impact the associated customer/address book record and all existing orders for that customer/address book. If changing the address for a Primary Address on an order, the Customer Sold To record's address are updated with the changes.

       When the toggle is set to Off position, the Ship-To Type is converted to a One Time Ship-To.

  2. Select Update. The system validates that:

    • A street address (address line 1) is defined.

    • A country is defined.

    • A postal code is defined if the Require state? flag is selected for the country.

    • The postal code entered exists in the SCF table.

    • A city is defined if the Use Zip/City/State Defaulting? (B13) system control value is unselected.

    • A state/province is defined if the Require state? flag is selected for the country.

    • The state/province entered exists in the State table and is assigned to the SCF for the postal code.

    • The items on the order are not restricted from being shipped to the state or country of the ship-to address you entered. In this situation, you must change the address to a location that is eligible to ship all the items on the order.

    • The email address is formatted correctly.

  3. If the address update is successful, the system returns you to the previous page and displays a message indicating your changes have been saved. The system saves the change to the Order Ship-To Address table. In addition, the system:

    • Recalculates the tax and freight on the order.

    • If changing the shipping address on the order affects whether the order is subject to VAT and tax-inclusive pricing, the system reprices any open lines based on this change. For example, if you have set up an offer price for an item of $1.00, and a tax-inclusive offer price of $1.50, this item will be repriced from $1.00 to $1.50 if you change the shipping address from a VAT-exempt state to a non-VAT-exempt state. Note: Repricing does not take place automatically for any line with a price override reason code.

    • If you change the shipping address for an order which includes an open drop ship PO line processed through the Order Orchestration Drop Ship Manager interface, the system sends the updated address information to Order Orchestration.

      Note:

      When you update the order ship-to address, the system clears any value that is defined in the order’s Tax Code and Tax Identification fields.

Update Delivery Type

  1. Select a valid Delivery Address Type) from the Delivery field.
  2. Select Update.
  3. If the update is successful, the system returns you to the previous page and displays a message indicating your changes have been saved. The system saves the change to the Order Ship To Address table.

Update Email Address

  1. Enter a valid email address in the Email Address field.

  2. Select Update. The system verifies that:

    • There is an @ sign and a period (.).

    • There is some text before the @ sign, between the @ sign and the period, and after the period.

  3. If the email update is successful, the system returns you to the previous page and displays a message indicating your changes have been saved. The system saves the change to the Order Ship To Address table.

    • If you overwrite the existing email address in this field, the system flags your entry as the primary email address for the customer, but retains the previous email address in the Customer Sold To Email table. You must use the Work with Customer Email Address screen in Work with Customers (WCST) to delete the previous email address from this table.

    • If you delete the email address, the system removes the primary email flag for the address but retains the address in the Customer Sold To Email table. You must use the Work with Customer Email Address screen in Work with Customers (WCST) to delete the previous email address from this table.

Update Phone Number

If more than one phone number is defined for a ship-to customer (as shown on the Ship-To panel), the Edit Order Ship-To Address panel displays all assigned phone numbers when editing a Primary Ship-To or an Address Book Ship-To. When the business and/or mobile phone numbers are not yet assigned, these phone numbers can be added via the + Add Phone hyperlink.

Only one phone number is displayed when the order is updated to a one-time ship-to order. The system uses the following hierarchy to determine which phone number to display for the one-time order ship-to address screen.

  • home phone number

  • business phone number that also supports a phone extension

  • mobile or fax phone number as determined by Third Phone Number Type (L53) system control value.

  1. Update the Phone Number.

  2. Select Update. The system validates your entry.

    The phone number displays the telephone number format defined for the country (as defined in Work with Country (WCTY)) on the customer’s address only after the order is submitted.

    An error message displays if the phone number contains a letter. While the phone number field is alphanumeric, Contact Center allows only numbers and characters in this field, and not letters. For example, you can enter (508) 555-0100 but not 1800EXAMPLE in this field.

  3. If the update is successful, the system returns you to the previous page and displays a message indicating your changes have been saved. The system saves the change to the Order Ship To Address table.

    • If this field was blank and you enter a new phone number, the system updates the customer’s phone number.

    • If you overwrite the existing phone number in this field, the system updates the phone number based on the associated phone type. For example, if the phone number that displays on this panel is the customer’s mobile phone number and you overwrite the number, the system updates the customer’s mobile phone number.

    • If you delete the phone number, the system removes the phone number based on the associated phone type. For example, if the phone number that displays on this panel is the customer’s mobile phone number and you remove the number, the system deletes the customer’s mobile phone number.

Note:

The Phone Number field displays in Contact Center only if it is selected for display in the Work with Contact Center (WWCC) menu option.

Fields on Edit Order Ship-To Address

Purpose: The following information displays on the Edit Order Ship-To Address panel.

Customer Number (display-only)

Name

Prefix

First Name

Middle Initial

Last Name

Suffix

Company Name

Address

Country Code: Required. Defaults from the Default Country for Customer Address (B17) system control value. If Default Country for Customer Address (B17) system control value is empty, only the country code displays until you select a country from the list.

Street Address 1: Required.

Street Address 2-4: Optional.

Apartment/Suite: Optional.

City: Required.

State/Province Code: Required.

Postal Code: A valid postal code is required to complete the order if the Require postal code flag is selected for the country in Work with Countries (WCTY); otherwise, optional. If the postal code is required for the country, the SCF for the postal code will be validated.

Email

Email Address: Optional.

Phone

Phone Number: When Require Phone Number in OE/OM (H01) system control value is selected, at least one phone number is required. When Require Phone Number in OE/OM (H01) system control value is not selected, the phone number is not required. Multiple phone numbers for a customer sold-to are supported but only one phone number can be added per phone number type.

Additional Details

Attention

Retain Current Ship-To Type: You can retain the original ship-to type when editing Primary Ship-To addresses and Address Book Ship-To addresses. Retaining current ship-to type will impact all orders for this ship-to record. A Ship-To Type badge is displayed to the right of the toggle.

For more information: