1. Classic View Online Help
  2. Customer Service
  3. Creating and Updating Customers
  4. Working with Customer API (WCAI)

Working with Customer API (WCAI)

Purpose: Use this menu option to review, work with, delete, or resubmit customer API requests that are in error.

The CWCustomer or CWMessageIn Web Service receives and processes the Inbound Customer Message (CWCustomerIn) and creates or updates a customer, based on the information in the inbound message. If the request is in error for any reason, the system saves the information from the request in the Customer API Work table. If the request also includes email or user-defined field information, this additional information is stored in the Customer API E-mail Work table and the Customer API UDF Work table.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Error reasons: See Error Checking for Add Requests.

For more information: See Generic Customer API, including Adding a Customer using the Customer API, Changing a Customer using the Customer API, and the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

In this topic:

Work with Customer API Screen

How to display this screen: Enter WCAI in the Fast path field at the top of any menu, or select Work with Customer API from a menu.

Field Description
Date

The date when the Customer API Work table record was created.

Numeric, 6 positions (in user date format); optional.
Time

The time when the Customer API Work table record was created.

Numeric, 6 positions (HHMMSS format); optional.
Act (Action)

The requested action from the cst_action_type in the Inbound Customer Message (CWCustomerIn).

If the cst_action_type is D, the system places the message in error with the error reason Invalid Action Type. The system ignores any other value; see Determining Whether to Add or Change a Customer for more information on the logic the system uses to determine whether to create a new customer or change an existing one.

Display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Status

The status of the request.

E (error) = The Customer request is in error.

blank = The Customer request is ready to reprocess.

Alphanumeric, 1 position; display-only.
Customer#

The customer number affected by the request.

  • If an Add request is in error, the customer number displayed here does not yet exist in the Customer Sold To table.
  • If a Change request is in error because the customer could not be identified, the customer number displayed here is zero.

Numeric, 9 positions; display-only.
Alternate#

The cst_interface_cust_nbr, if any, specified in the Inbound Customer Message (CWCustomerIn). No alternate customer number is displayed if the Assign Alternate Customer # (I88) system control value is selected; in this situation, the system assigns the alternate customer number when it actually creates the customer.

Alphanumeric, 15 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Rsn

Not currently implemented. Select Change for the customer API record to advance to the Change Customer API Screen; when you select OK on this screen, the system displays a message indicating the reason why the Customer API record is in error.

Alphanumeric, 1 position; display-only.

Option Procedure

Change a customer API request record

Select Change for a customer API request record to advance to the Change Customer API Screen.

Delete a customer API request record.

Select Delete for a customer API request record to delete it.

Work with user-defined fields for a customer API request record

Select User defined fields for a customer API request record to advance to the Work with Customer API User Field Screen.

Work with email information for a customer API request record

Select Email for a customer API request record to advance to the Work with Customer API Email Screen.

Reprocess a customer API request record

Select Reprocess for a customer API request record to submit it for processing. The system reprocesses the record only if it is error-free. See Adding a Customer using the Customer API for more information.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Reprocess all customer API requests

Select Reprocess to submit all eligible request records for processing. See Adding a Customer using the Customer API for more information.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Change Customer API Screen

Purpose: Use this screen to work with customer API requests that are in error based on the information passed in the CustSoldTo element of the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

How to display this screen: Select Change for a customer API record in error.

Field Description
Date

The date when the Customer API Work table record was created.

Numeric, 6 positions (in user date format); display-only.

Action

The requested action from the cst_action_type in the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Possible actions are:

  • Add = Add a customer
  • Change = Change an existing customer
  • Delete = Delete an existing customer

Note:

You can only create or update a customer; the system does not allow you to delete a customer through the Generic Customer API. See Determining Whether to Add or Change a Customer or the logic the system uses to determine whether to create a new customer or change an existing one.

Display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Entered on

The cst_entry_date from the Inbound Customer Message (CWCustomerIn).

Numeric, 6 positions (in user date format); optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Lng (Language)

The cst_language from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 3 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Class

The cst_cust_class from the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Alphanumeric, 2 positions; optional (required if the Require Customer Class in OE, WCAT, and WCST (H85) system control value is selected).

Time

The time when the Customer API Work table record was created.

Numeric, 6 positions (HHMMSS format); display-only.
Status

The status of the customer API request.

Possible statuses are:

  • Error = The Customer request is in error.
  • No Error = The Customer request is ready to reprocess.

Display-only.
Created by

The cst_create_user from the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Note:

Regardless of the user you select for this field, the system defaults the user ID of the user updating the Customer API record.

Alphanumeric, 10 positions; optional.
Cur (Currency)

The cst_currency from the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Alphanumeric, 3 positions; optional.
Comp Cd (Company code)

The cst_cust_company from the Inbound Customer Message (CWCustomerIn).

Numeric, 3 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Customer#

The cst_cust_nbr from the Inbound Customer Message (CWCustomerIn), or assigned by the system if this is an Add request.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

  • If an Add request is in error, the customer number displayed here does not yet exist in the Customer Sold To table.
  • If a Change request is in error because the customer could not be identified, the customer number displayed here is zero.

Numeric, 9 positions; display-only.
Changed by

The cst_change_user from the Inbound Customer Message (CWCustomerIn).

Note:

Regardless of the user you select for this field, the system defaults the user ID of the user updating the Customer API record.

Alphanumeric, 10 positions; required.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Typ (Type)

The cst_cust_type from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 3 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Mail Cd (Mail code)

The cst_mail_code from the Inbound Customer Message (CWCustomerIn) Not to be confused with the Mail flag.

Alphanumeric, 3 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Account#

The cst_account_nbr from the Inbound Customer Message (CWCustomerIn).

Numeric, 7 positions; optional.
Commer (Commercial)

The Inbound Customer Message (CWCustomerIn) flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Alt# (Alternate customer #)

The cst_interface_cust_nbr cst_interface_cust_nbr from the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Note:

No alternate customer number is displayed if the Assign Alternate Customer # (I88) system control value is selected; in this situation, the system assigns the alternate customer number when it actually creates the customer.

Alphanumeric, 15 positions; optional.
Call Cd (Call code)

The cst_call_code from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 3 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Name

The customer’s name from the Inbound Customer Message (CWCustomerIn), consisting of:

  • cst_prefix
  • cst_fname
  • cst_minitial
  • cst_lname
  • cst_suffix

Alphanumeric, 47 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Inact (Inactive)

The cst_inactive flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Company

The cst_company_name from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 30 positions; required if no last name is specified.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Apt

The cst_apt from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 7 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

PO Box

The cust_po_box flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Suppr Sls Email (Suppress salesman email)

The cst_suppress_sales_rep_email from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Street

The cst_street_addr from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 32 positions; required.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Delivery code

The cst_delivery_type from the Inbound Customer Message (CWCustomerIn).

Valid values:

  • Business
  • Residential
  • No Distinction

Required.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Mail

The cst_mail_name flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Address

The cst_addr_line_2, cst_addr_line_3, and cst_addr_line_4 from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 32 positions each; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Deliverable cde (Deliverable code)

The cst_deliverable flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Rent

The cst_rent_name flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Orig mail type (Original mail type)

The cst_orig_mail_type from the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Valid values:

  • Buyer
  • Catalog Request
  • Recipient
  • Rental
  • Suspect/Prospect

Optional.
Seed

The cst_seed_name flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.
Curr mail type (Current mail type)

The cst_curr_mail_type from the Inbound Customer Message (CWCustomerIn).

Valid values:

  • Buyer
  • Catalog Request
  • Recipient
  • Rental
  • Suspect/Prospect

Optional.
H/B/F

The cst_hold_bypass_ fraud flag from the Inbound Customer Message (CWCustomerIn).

Valid values:

  • Hold
  • Bypass
  • Fraud

Optional.
Postal code

The cst_orig_mail_type from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 10 positions; required.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

City

The cst_city from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 25 positions; required.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

State

The cst_state from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 10 positions; required if specified for country.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Country

The cst_country from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 3 positions; required.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Job title

The cst_job_title flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 10 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Exempt status

The cst_tax_exempt flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 positions optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Cert# (Certificate number)

The cst_exempt_ certificate from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 30 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Day phone

The cst_day_phone and cst_day_ext from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 14 positions (phone number) and 4 positions (extension); optional.
Expiry date

The cst_exempt_expiry from the Inbound Customer Message (CWCustomerIn). Labeled the Second Create Customer Sold To Screen.

Numeric, 8 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

VAT

The cst_vat_nbr from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 20 positions; optional.
Eve phone (Evening phone)

The cst_eve_phone and cst_eve_ext from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 14 positions (phone number) and 4 positions (extension); optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Orig source (Original source)

The cst_original_source from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 9 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Email sts (Email status)

The cst_email_status from the Inbound Customer Message (CWCustomerIn). The value specified in the Default Opt In/Opt Out Flag (G97) system control value defaults here if no status was specified in the inbound message.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Note:

The system displays an error message at this screen if the email status is missing or invalid for the email address specified for the Add or Change request. See Work with Customer API Email Screen.

Alphanumeric, 2 positions; optional.
Assoc (Associate)

The cst_associate flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.
Fax

The cst_fax_phone and cst_fax_ext from the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Note:

The Third Phone Number Type (L53) system control value determines whether the third phone number is labeled the Fax or Mobile number here, and on reports and other screens.

Alphanumeric, 14 positions (phone number) and 4 positions (extension); optional.
Curr source (Current source)

The cst_current_source from the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Alphanumeric, 9 positions; optional.
Rent email

The cst_rent_email flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Can BO (Cancel backorder)

The cst_cancel_bo flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Byp rsv (Bypass reservation)

The cst_bypass_reservation flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Discount%

The cst_discount_pct from the Inbound Customer Message (CWCustomerIn).

Numeric, 5 positions with a 2-place decimal; optional.
Sls # (Salesrep #)

The cst_salesman_nbr from the Inbound Customer Message (CWCustomerIn).

Numeric, 7 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Do not fax

The cst_do_not_fax flag from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.
Col (Column)

The cst_price_column from the Inbound Customer Message (CWCustomerIn).

Numeric, 2 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Item track

The cst_item_hist_ tracking flag from the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Valid values:

  • No Item Tracking
  • Sold To Tracking Only
  • Sold To + Ship To Tracking

Optional.
User 1-4

The cst_user_field_1, cst_user_field_2, cst_user_field_3, and cst_user_field_4 from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 10 positions each; optional.
Relate Id

The cst_relate_id from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 32 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Pop up 1-2

The cst_pop_window_1 and cst_pop_window_2 from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 20 positions each; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Reserve Warehouse

The cst_reserve_warehouse from the Inbound Customer Message (CWCustomerIn).The warehouse must be an allocatable warehouse (the Allocatable flag for the warehouse is selected). Warehouse codes are defined in and validated against the Warehouse table. See Creating and Maintaining Warehouses (WWHS).

Numeric, 3 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Pop up 3-4

The cst_pop_window_3 and cst_pop_window_4 from the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 20 positions each; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Completing this screen: Complete or correct each required field. See Inbound Customer Message (CWCustomerIn) for more information on how each field is derived and validated.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Note:

  • The system displays an error message at this screen if there is an error with the Customer API UDF Work table or the Customer API E-mail Work table. See below for more information on how to advance to the correct screens to correct these errors.
  • The system displays the Display Duplicate Sold To window if the customer information in an Add request matches an existing customer. See Adding a Customer using the Customer API for more information.
  • For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).
Option Procedure

Work with user-defined fields for the customer API request

Select User fields to advance to the Work with Customer API User Field Screen.

Work with email addresses for the customer API request

Select Email to advance to the Work with Customer API Email Screen.

Work with Customer API User Field Screen

Purpose: Use this screen to review or work with customer user-defined field information passed in the CustUserDefinedField element of the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

How to display this screen: Select User defined fields for a record at the Work with Customer API Screen, or select User fields at the Change Customer API Screen.

Field Description
Customer

The cst_cust_nbr from the Inbound Customer Message (CWCustomerIn), or assigned by the system if this is an Add request. The name of the customer is displayed to the right.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Number: numeric, 9 positions; display-only.

Name: alphanumeric, 41 positions; display-only.
Seq

The cst_udf_seq from the CustUserDefinedField element of the Inbound Customer Message (CWCustomerIn). This sequence number identifies the type of user-defined field required. See Work with User Fields Screen for more information.

Numeric, 9 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Text

The cst_udf_text from the CustUserDefinedField element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 30 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Number

The cst_udf_nbr from the CustUserDefinedField element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 30 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Date

The cst_udf_date from the CustUserDefinedField element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 30 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Option Procedure

Change user-defined field information

Select Change for a user-defined field to advance to the Change Customer API User Field Screen.

Delete user-defined field information

Select Delete for a user-defined field to delete it.

Change Customer API User Field Screen

Purpose: Use this screen to review or change the user-defined field information in a customer API Add or Change request.

Correcting user-defined field information: The user-defined field information passed in the Inbound Customer Message (CWCustomerIn) must match the type (text, number, or date) based on the sequence number for the user-defined field detail, or the customer API Add or Change request will be in error. Each customer API user field record must include one of these types of data. For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).Work with User Fields Screen for more information.

How to display this screen: Select Change for a record at the Work with Customer API User Field Screen.

Field Description
Customer

The cst_cust_nbr from the Inbound Customer Message (CWCustomerIn), or assigned by the system if this is an Add request. The name of the customer is displayed to the right.

Number: numeric, 9 positions; display-only.

Name: alphanumeric, 41 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

 

Just one of the following fields must be completed. The type of field must match the sequence number for the user-defined field detail. See Work with User Fields Screen for more information.

Text

The cst_udf_text from the CustUserDefinedField element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 30 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Number

The cst_udf_nbr from the CustUserDefinedField element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 30 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Date

The cst_udf_date from the CustUserDefinedField element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 30 positions; optional.

v

Work with Customer API Email Screen

Purpose: Use this screen to review the email addresses included in the CustEmail element of the Inbound Customer Message (CWCustomerIn), or to select an email address for review or update.

How to display this screen: Select Email for an Add or Change request at the Work with Customer API Screen or select Email at the Change Customer API Screen.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Field Description
Customer

The cst_cust_nbr from the v, or assigned by the system if this is an Add request. The name of the customer is displayed to the right.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Number: numeric, 9 positions; display-only.

Name: alphanumeric, 41 positions; display-only.
Email address

The cst_email_address from the CustEmail element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 50 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Status

The cst_email_status from the CustEmail element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 2 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Fmt (Format)

The cst_email_format from the CustEmail element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Prm (Primary)

The cst_email_primary flag from the CustEmail element of the Inbound Customer Message (CWCustomerIn).

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Alphanumeric, 1 position; display-only.

Option Procedure

Change an email address in an Add or Change request

Select Change for an email address to advance to the Change Customer API Email Screen.

Delete an email address in an Add or Change request

Select Delete for an email address to delete the email address from the Add or Change request.

Change Customer API Email Screen

Purpose: Use this screen to review or change the email address information included in a customer API Add or Change request.

How to display this screen: Select Change for an email address at the Work with Customer API Email Screen.

Field Description
Customer

The cst_cust_nbr from the Inbound Customer Message (CWCustomerIn), or assigned by the system if this is an Add request. The name of the customer is displayed to the right.

Number: numeric, 9 positions; display-only.

Name: alphanumeric, 41 positions; display-only.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Email address

The cst_email_address from the CustEmail element of the Inbound Customer Message (CWCustomerIn). Subject to the email address format edits described under Email Address Validation.

Alphanumeric, 50 positions; required.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Email status

The cst_email_status from the CustEmail element of the Inbound Customer Message (CWCustomerIn). If no status is specified here, the cst_email_status from the CustSoldTo element defaults; and if no status is specified there, then the value from the Default Opt In/Opt Out Flag (G97) system control value defaults to both.

Alphanumeric, 2 positions; required.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Email format

The cst_email_format from the CustEmail element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Display name

The cst_display_name from the CustEmail element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 50 positions; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).

Primary

The cst_email_primary flag from the CustEmail element of the Inbound Customer Message (CWCustomerIn).

Alphanumeric, 1 position; optional.

For more information see the Order Administration Web Services Guide on My Oracle Support (ID 2953017.1).