Type-Ahead Address Lookup

Address Type-Ahead Lookup is supported in the following Address Form screens in Modern View Contact Center when enabled for a Country:

• Create and Edit Customer

• Customer Information in Order Entry

• Edit Sold-To and Ship-To in Order Summary

• One-Time Address in Order Entry and Order Summary

• Create and Edit Address Book in Customer, Order Entry and Order Summary

• Schedule Courier Pickup for Returns in Order Summary

To perform the address lookup, a user selects a country that is configured for address lookup and then types the address into a new Address Lookup field. As the user continues to type, a list of matching addresses is displayed to choose from. Continue typing the address to refine the list. Once an address is selected, that is displayed on the screen and can be manually overridden using the edit icon.

• If the selected country is not enabled for address lookup, the screen displays all standard address fields.

• The address is generally typed in the order of a standard address structure; however, different search terms or sequences may be appropriate in different countries

  • For addresses in the US, the lookup may assume the street address is the starting point so entering a postal code first would provide invalid results. Additionally, you may need to avoid using terms such as “street”, “road” or “circle” to find a match as that may be too specific.

Setup Requirements

The following needs to be configured to enable Address Validation and/or Address Type-Ahead Lookup unless indicated that it is only used for one of the integrations:

• Populate the 3-digit ISO Country Code in Work with Countries (WCTY)

  • Only countries where the region (or state code) is either empty or has a 2-character code are supported. For example: Canada (CAN), United Kingdom (GBR), United States (USA) and Australia (AUS) are all supported.

• Address Service Authorization Token (B66) system control value

  • Previously, this was configured in the QAS_ADDRESS_SERVICE_TOKEN property which is no longer supported. Upon update, if the property was populated that will be copied to B66.

• Address Validation Service Endpoint URL (B67) system control value

  • Previously, this was configured in the ADDRESS_SERVICE_ENDPOINT_URL property which is no longer supported. Upon update, if the property was populated, B67 will be updated with the REST Experian Data Quality Address Search REST URL.

  • This URL is only used for Address Validation.

• Address Type-Ahead Service Endpoint URL (B68) system control value

  • This URL is only used for Address Type-Ahead Lookup.

• Address Interface (I67) system control value

  • Must select QAS (Experian) or GENERIC to indicate the type of Address Service Interface.

  • Upon update, if I67 is set to Y, it will be set to QAS otherwise will be set to NONE.

  • Set the Address Verification flag in Work with Order Type (WOTY) to Yes.

  • This setting is only used for Address Validation.