1. Modern View Online Help
  2. Orders
  3. Unlock Order

Unlock Order

Overview: Use the Unlock Order page to unlock a stranded order so that you can work with it.

Why are orders locked? Order Administration locks an order when a user or process is working with the order, so that another user or process cannot update the order at the same time.

What does the lock consist of? When a user is entering an order or selects an order for maintenance, or when a function is updating an order, Order Administration locks the order by entering the user’s login ID or the function name in the User field in the Order Header table.

How does an order become stranded? Typically, an order becomes stranded when a user is working with it and the session ends unexpectedly, such as when the workstation shuts down. In this situation, the system does not have an opportunity to clear the user ID from the order record. Similarly, an order can become stranded if a process that is currently updating the record ends abnormally.

How can you tell when an order is locked? You can tell that an order is locked if the message Order Locked for Editing (USERNAME). This message indicates the name of the user or process locking the order, based on the current entry in the User field in the Order Header table.

You cannot use this option to unlock an order when it is locked by billing or pick slip generation (PICKGEN). Also, you cannot unlock an order in suspended status.

When all pay types are deactivated for an order, you cannot unlock the order. You must enter a valid pay type to release the order from hold, or cancel the order. If you try to edit the order and a valid pay type is not entered, you should close the browser then use the Unlock Order (MULO) menu option to unlock the order.

Error orders For an order in error status, the Unlock Order button in the MV Order Summary screen triggers the Edit Batch program for that single order when that order is in:

  • Error status at the Order Header level.

  • An error order batch.

It will not run the edit across all orders in that error batch or generate any Edit Batch reports. If all existing errors are fixed and there are no new errors introduced, after the Edit Batch process is run, the order will be:

  • Unlocked and moved into Open (or held) status and

  • Run through all the normal processes that the edit batch process triggers, such as: pre-picks, Async and so on.

If one or more existing errors remain or new errors get created, after the Edit Batch process is run, the order will be Unlocked and remain in Error status in the error batch.

When the Resubmit of an Error Order occurs through the Edit Batch process, the Duplicate Item Check is always performed if the Duplicate Item Check (C09) system control value is selected and there are lines on the order that are repeated for a customer within a specified number of days as set in Duplicate Item Days (C58) system control value. When an item detail line has already been updated to bypass the duplicate check, the Edit Batch process skips this validation check.

Order Activity messages are written for an error order every time the order is Unlocked in MV Order Summary.

How to display: Select Unlock Order from a menu.

Required authority: To advance to this page, you need ALLOW or DISPLAY authority to the MULO menu option. See Setting Up Menu Options (WOPT) in the Classic View online help for background.

For more information:

Unlock Order Options

Purpose: You can perform the following actions on the Unlock Order page.

Determine if an order is locked: Enter the Order Number that you would like to unlock and select the Search option.

If the order number is valid, the page:

  • Displays an error message above the Order Number if the order is not currently locked.
  • Regardless of whether the order is locked, displays information about the selected order below the Order Number. See the Results Fields at the Fields on Unlock Order for details.

Otherwise, if the order number is not valid, the page displays an error.

Unlock the order: If the order is currently locked, the Unlock Order option is available below the results fields.

  • Select the Unlock Order option.
  • The Confirm Unlock window opens, confirming the order number that will be unlocked. Select Ok to unlock the order.

For more information:

Fields on Unlock Order

The following fields are on the Unlock Order page.

Entry field: Enter the Order Number that you would like to unlock.

Result fields: After you enter a valid order number, the following information is displayed:

For more information: For more information on unlocking orders, see: