Order Line Messages

Overview: Use the Order Line Message window to add or edit a message for an order line. This window is also entitled as follows from order entry:

Add Message when you create a new order line message in order entry.
Edit Message when you edit an existing order line message in order entry.

How to display:

Select the Add Order Line Message option above the Order Line Messages Table at the Order Line Details page.
In order entry, select the + option at the Messages Window (Items), or click the messages icon () to the right of an item in the Order Summary panel or at the Review step, and select + or Add Order Line Message.

Note:

You can add a message from the Order Line Details page regardless of whether the order is locked and regardless of order status or whether the order includes a brokered backorder line, is from Order Orchestration (delivery or pickup), or is a store pickup order. Also, you do not need authority to the Modify Existing Messages (A30) secured feature to add an order line message.

To edit an existing message:

Use the More Options menu () next to the message at the Order Line Messages Table at the Order Line Details page and select Edit.
In order entry, click the messages icon () to the right of an item in the Order Summary panel or at the Review step, and then use the Actions menu () next to the order line message to select Edit.

For more information:

Order Line Message Options for step-by-step instructions on the actions you can perform on this window.
Fields on Order Line Message for a description of the fields on the window.

Order Line Message Options

Purpose: The steps to add, edit, or delete an order line message are described below.

For more information:

Order Line Message for an overview of the window.
Fields on Order Line Message for a description of the fields on the window.

Add an Order Line Message

Use the Message Type setting (Order Line Message Type) to specify the message type. This field is required.
Optionally, select a Message Template (Order Line Message Template) to apply. This field is available only if one or more order line message templates have been defined in Work with Default Messages (WMSG) in Classic View). The message templates are filtered to display only messages templates of the message type selected above.
Define the contents of the message in the New Message (Order Line Message) field to suit your needs. You can use a carriage return to enter more than one message lines. Messages allow entry of up to 100 characters and if over 60 characters, the message breaks into 2 lines when viewing back through Modern View Order Summary.
Select OK.

Update an Order Line Message

If you have authority under the Modify Existing Messages (A30) secured feature, you can update order line messages, including the message content or the template by selecting the More Options menu () next to a message and selecting Edit.

The message type is display-only and cannot be changed. You must delete the message and add again to change the message type. See Update an Order Line Message for more information on updating an order line message.

Delete an Order Line Message

If you have authority under the Modify Existing Messages (A30) secured feature, you can delete an existing by selecting the More Options menu () next to a message and selecting Delete. See Delete an Order Line Message for more information.

Fields on Order Line Message

Purpose: The following information displays on the Order Line Message window.

Message Type (Order Line Message Type)
Message Template (Order Line Message Template). Available only if one or more order line message templates have been defined in Work with Default Messages (WMSG) in Classic View.
New Message (Order Line Message)