Brokered Order Line Activity

Purpose: Use the Brokered Order Line Activity window to review the details of an order line that:

  • Was backordered and submitted to the Order Broker for fulfillment (brokered backorder), even if the line was not fulfilled through the Order Broker and has returned to standard warehouse processing or has shipped, or

  • Is on an order that:

    • Originated in Order Administration, and the customer picks up at a store location where the merchandise is already available (store pickup order), or

    • Originated in Order Administration, and ships to a store location where the customer picks it up (ship-for-pickup order), or

    • The Order Broker sent to Order Administration for shipment directly to the customer (delivery order), or

    • The Order Broker sent to Order Administration for shipment to the originating store location, where the customer picks it up (pickup order).

Each field on this window is display-only.

Note:

This window does not display activity related to changing the setting of the order’s Under Review flag in Order Orchestration based on the order’s hold status in Order Administration. This activity can occur if the Send Held Orders to OROB (M18) system control value is selected; see that system control value for a discussion.

How to display:

Note:

The Brokered link displays only for items fulfilled through integration with the Order Broker.

For more information:

  • Brokered Order Line Activity Options for step-by-step instructions on the actions you can perform on the Brokered Order Line Activity window.
  • Fields on Brokered Order Line Activity for a description of the fields on the Brokered Order Line Activity window.
  • Order Broker Integration in the Classic View online help for background on different types of orders fulfilled through integration with Order Orchestration’s Order Broker module.

Brokered Order Line Activity Options

Purpose: No additional actions are available on the Brokered Order Line Activity window.

For more information:

Fields on Brokered Order Line Activity

Purpose: The following information displays on the Brokered Order Line Activity window.

  • Item Description (unlabeled field below the Brokered Order Line Activity title)
  • Item ID (unlabeled field in parentheses to the right of the Item Description)
  • SKU Description (unlabeled field below the Item Description and Item ID)
  • Delivery Type (Broker Delivery Type): This field displays the Delivery Type from the Order Ship To record. The Delivery Type field displays only if the Broker Delivery Type is selected for display in the Work with Contact Center (WWCC) menu option.
  • Request ID: This field displays the Order Orchestration Request ID.
  • Originating Location: This field displays the assigned Originating Location and Code for all delivery types.
  • Pickup Location: This field displays the assigned Pickup Location and Code for Ship for Pickup, Store Pickup or Retail Pickup delivery types. This field is hidden for Direct Delivery and Delivery.
  • Last Updated: This field displays the most recent date and time that this order line had a brokered record update. The date and time are displayed in the company time zone.

  • Ordered: This field displays the quantity ordered for the line.

  • Current Status List: A list of each status that summarizes the quantity per status for this order line. If the line is split across multiple locations for fulfillment, this list will provide a consolidated count of units by status. Possible statuses will display in the following order: 

    Sequence Status Code

    1

    Ready

    R

    2

    New

    N

    3

    Acknowledged

    K

    4

    Accepted

    A

    5

    Posted

    O

    6

    Polled

    P

    7

    In Process

    I

    8

    Picking

    F

    9

    In Transit

    T

    10

    Resend In Transit

    H

    11

    In Transit Polled

    V

    12

    Received by Store

    S

    13

    Resend Fulfilled

    G

    14

    Partial Fulfill

    L

    15

    Completed

    X

    16

    Closed

    C

    17

    Unfulfillable

    U

    18

    Rejected

    J

    19

    Pending Cancel

    Y

    20

    Canceled

    Z

    21

    Canceled by Store

    1

    22

    Rejected by Store

    2

    23

    Waiting

    W

    24

    Error

    E

Activity Table

The Activity table tracks the status of the brokered item grouped by the Order Orchestration line number.  If partial quantity updates occur on the line, Order Orchestration creates a new line to track the quantity and status.  This new line is not sequential and is based on the Order Orchestration Request ID. An expandable row is displayed where the Order Orchestration line number is displayed after the Broker Activity Line label. A 0 (zero) may display as the line number if the order line has not been sent to Order Orchestration yet.

The system adds an activity to this table only when the status, fulfilling location, or quantity changes. Use the following list for mapping the activity description (note that these may vary from the current Classic View display):

The results table includes the following data from the ORDER_BROKER_HISTORY table:

  • Date: The Date field displays the date/time that this broker history record was created.

  • Activity Type: The Activity Type field displays the activity type for the broker history record.

  • Status: The Status field displays the status for that broker history record.

  • Fulfilling Location: The Fulfilling Location field displays the assigned Fulfilling Location and Code.

  • Quantity: The Quantity field displays the quantity for that broker history record.

  • Notes: The Notes field displays any special notes that were stored for that broker history record. The note is populated from the ERROR column.

Multiple locations?

  • If you use the split order and split line options and the Order Orchestration cannot find a single location to fulfill a brokered backorder line, it might split the across multiple fulfilling locations; splitting can occur either when the Order Orchestration initially receives the order, or if the first assigned location rejects the line and the Order Orchestration “reshops” it. The Use Split Order (L56) system control value controls this option in Order Administration, while the Allow Split Order and Allow Split Line settings at Order Broker’s Preferences screen control these options in Order Orchestration. In this situation, there is a single request ID assigned by Order Orchestration.
  • If the Create Separate Picks for Ship for Pickup Orders (L89) system control value is selected and a line on a ship-for-pickup order splits across multiple warehouses for shipment, Order Administration creates a separate SubmitOrder request to Order Orchestration for each warehouse. In this situation, each SubmitOrder request creates a separate request ID assigned by Order Orchestration.

Note:

It is not possible to have a split line on other types of Order Orchestration orders.

Brokered activities display in descending activity date and time sequence.

For more information: