24 Frequently Asked Questions

If data is cut off: If the screen area is very small, you might need to use the scroll bar at the bottom of the screen to display all columns. For example, at a list screen such as the New Orders screen, you might need to use the bottom scroll bar to display the number of order lines on the right.

If you logged into the wrong store location: If you need to change store locations after logging in (for example, if you logged into store A and you meant to log into store B), you need to log out of Store Connect and then log back in.

Update failed: You might see this error message when you attempt to complete the next processing step for an order if an update has made the order or line ineligible for the processing step. For example, if you attempt to confirm shipment of a delivery order, you might see this error message if the order has recently been canceled. You also might see an error message if an order you were attempting to ship or confirm for pickup was recently flagged as Under Review.

Why is the same order number listed for two different orders? This might occur if, for example, the customer placed the order and then added an additional item to the order.

Why does the order have additional items when I view it at the View Full Order screen from the All Orders screen? The lines on a delivery order can be split across multiple store locations if, for example, item 1 is available only at store A but item 2 is available only at store B. The View Full Order screen displays all order lines, regardless of whether they are assigned to your current store location, while other screens display order lines only if they are assigned to your current store location.

Trouble logging into Store Connect: The following issues can prevent a store associate from logging into Store Connect. If one of the following occurs for a store associate, contact your system administrator:

• A screen indicates that you don’t have access to Store Connect. If your system administrator provides you with access, you can select the Retry button.

• A screen indicates that you do not have access to any store locations. You need to try logging in again after your system administrator has provided you with access to one or more store locations.