16 Order History

Purpose: Use this screen to review the history of all status updates that have taken place for the items on the order. History is listed in chronological order (oldest to newest).

How to display: Select View Order History from More Options () from all screens except the Pick Order, Ship Order (or Ship Order Manually), Receive Order, or Pick Up Order screens.

Fields	Description
Order Number	A code assigned to identify the order in the originating system. Note: Two orders can be assigned the same order ID if, for example, the customer added a new item to an existing order.
Order Type	An order type of Pickup or Delivery is indicated at the upper right. For a delivery order, an icon () indicates if the carrier on the order is flagged as an express shipper.
For each item on the order: Note: Items that are fulfilled through the warehouse and not submitted to Order Broker for fulfillment assignment are not displayed.
Item description	A brief description of the item.
Item code	A code to identify the item. Preceded by the word “Item.”
Item image
Line number	The number identifying the order line in Order Broker and Store Connect. May be different from the line number on the order in the originating system.
For each update for an item: Note: A history record is also created when you change the order pickup date for a pickup or ship-for-pickup order or when you update the ship-to address for a delivery order; however, the same information is displayed for each order line before and after the pickup date change.
Date and time	The date and time when the status change took place.
User	Identifies the user who performed the action that caused the status change: If the action was performed in Store Connect, this is the name of the Store Associate who performed the action. If the action was performed in Order Broker, this is the user who performed the action. If Order Broker applied the change automatically, such as setting the status to POLLED when the order becomes available for processing in Store Connect, set to SYSTEM. If an integrating system submitted the order to Order Broker, this is a code to identify the integrating system.
Status	The status that was applied to the order line. Possible statuses displayed at this screen are: Accepted: The order line has been accepted for fulfillment at the assigned location. Canceled: The order line has been canceled. Fulfilled: The order line has been shipped (delivery order) or picked up by the customer (pickup order or ship-for-pickup order). Intransit: The order line on a ship-to-store order has been shipped from the sourcing location. The tracking number, if any, is indicated. Intransit Polled: An additional order status change is listed when an order line on a ship-for-pickup order has been shipped from the sourcing location. This entry normally has the same date and time as the Intransit entry. New Order: The order line has just been received from the originating system and created in Order Broker. The line should stay in this status very briefly. However, if an existing order line is rejected and reassigned to a different location for fulfillment, it may remain in New Order status briefly before its status changes to Polled. Depending on the configuration of your organization, there might be an initial status entry of New Order assigned to an IN PROCESS location, followed by a status entry of New Order assigned to an actual location for fulfillment or sourcing. Picked: The order line has been picked, indicating: The delivery order line has been picked and is ready for shipment The ship-for-pickup order line has been picked at the sourcing location and is ready for shipment to the pickup location The pickup order line has been picked and is ready for pickup Polled: The order has been made available for processing in Store Connect. The line should go into Polled status very soon after the order is created in Order Broker and assigned to a Store Connect location. However, if an existing order line is rejected and reassigned to a different location for fulfillment, it may remain in New Order status briefly before its status changes to Polled. Received: The order line on a ship-for-pickup order has been received at the pickup location from the sourcing location; or, if the pickup location and the sourcing location are the same, the order line has been picked. The order line is then ready for pickup, provided the order is not Under Review. Rejected: The order line has been rejected by the assigned fulfilling location. After a rejection, Order Broker either reassigns the order line or changes its status to Unfulfillable. Pickup orders aren’t reassigned. Unfulfillable: The order line can’t be fulfilled through Order Broker. This might occur if, for example, there are no locations that stock the item, or the assigned pickup location rejects the order. Note that some of the statuses displayed on other screens differ from those displayed here. Multiple entries with same status? There might be multiple entries with the same status but different times or dates if, for example, the order was flagged or unflagged as Under Review, or if the shipping address for the order was updated. Partial updates: A status might have been applied to a partial quantity of an order line if, for example, you were picking an order line with a quantity of 2 and found that there was only 1 in stock. In that case, you might reject 1 unit and pick 1 unit. Order Broker might then reassign the rejected unit on a delivery order to another location for fulfillment, or the rejected unit might go into Unfulfillable status.
Store	The code identifying the store where the status update took place, followed by the description. Ship-for-pickup statuses: When a ship-for-pickup order is shipped from the sourcing location, the sourcing location is indicated for the Intransit and Intransit Polled history records. When a ship-for-pickup order is received at the pickup location, the pickup location is indicated for the Received history records. If the pickup location receives a partial quantity, splitting the order line, the pickup location is listed for the received quantity and the quantity that is still in transit.
Tracking Number	The number used to track a shipment for a delivery order or the shipment of a ship-for-pickup order from the sourcing location. The code identifying the carrier is displayed to the right in parentheses. If a description of the carrier is defined in Order Broker, the description is also displayed.
Reason	Indicate the description of the reason why an order line was canceled or rejected.
Number of units	The number of units affected by the status change. This field is to the right.