25 Glossary

Field	Description
Available	The available quantity of the item after subtracting the quantity on any open orders.
Customer	The customer’s first and last name. If there is a company, the name of the company precedes the first and last name.
Customer and Pickup	The customer’s name, as described above, followed by the pickup location in the form of location code — location name (for example, 123 — Main Street Store). The pickup location is displayed only for ship-for-pickup orders. Note: On a smaller screen, such as a phone or tablet, the pickup location is listed below the request ID.
Date and Time	The date and time when the order was received from the originating system and created in Order Broker. Displayed on list screens, such as the New Orders screen. A red triangle () flags the order, and the date and time are in red type, if the order hasn’t been processed within the number of hours specified for your organization. Determining when the order is flagged depends on the type of processing required for the order but not yet completed: For delivery orders, and the sourcing location for ship-for-pickup orders: The order is flagged based on the date and time when the oldest line order line was created, if it is not yet shipped. For pickup orders, and the pickup location for ship-for-pickup orders: The order is flagged based on the date and time when the oldest line was created, if it not yet picked. A pickup or ship-for-pickup order isn’t flagged if its age exceeds the required processing time if it’s ready for pickup, but the customer hasn’t picked it up yet. Also, a ship-for-pickup order isn’t flagged if it was shipped to the pickup location within the required processing time, but not received within that time.
Express	An icon () indicates if the carrier originally assigned to the order is flagged as an express shipper.
Fulfillment Type	Possible fulfillment types are: Delivery: The order should ship to the customer. Pickup: The customer picks up the order in a store location where the items are currently available. Ship for Pickup: The customer indicates the store location where they want to pick up the order, and the items are shipped to that location, if necessary. Once the pick up location receives the items, the customer can pick up the order. See the Store Connect Overview for background.
Item	The code identifying an item on an order.
Line number	The number identifying an order line. May differ from the line number in the originating system.
Lines	The number of order lines on the order that are assigned for fulfillment. At the New Orders screen, this is the number of order lines that have been assigned to the store location, but have not yet been accepted for processing.
Normal Shipping	Normal shipping, unlike manual shipping, uses an integration with an external shipping service, and typically generates a tracking number and a carrier-compliant label.
Number of Units	The number of units on an order line.
Order Broker	Order Broker is the system that manages order assignment to fulfilling locations, as well as email notifications to the customer and other tasks. Store Connect is part of Order Broker.
Order ID	A code assigned to identify the order in the originating system. Note: Two orders can be assigned the same order ID if, for example, the customer added a new item to an existing order.
Order Status	Possible order statuses are: Accepted: The order has been accepted at the assigned location. Canceled: All lines on the order have been canceled. Complete: At least one order line has been fulfilled, at least one order line has been canceled or rejected, and there are no remaining open order lines. Fulfilled: The delivery order has been shipped, or the pickup or ship-for-pickup order has been picked up. Intransit: The items on a ship-for-pickup order have been shipped from the sourcing location, and the next step is receipt at the pickup location. Listed as Intransit Polled on the Order History screen. New or New Order: The order has just been received from the originating system, created in Order Broker, and assigned to a location for fulfillment or sourcing. A status of Polled follows immediately after New Order on the Order History screen. Open: One or more order lines have been fulfilled, but one or more remain open (polled, accepted, intransit, picked, or received). Picked: The delivery order has been picked and is ready for shipment to the customer, or the ship-for-pickup order has been picked and is ready for shipment to the pickup location. However, the line can still be in picked status even if it is under review and can’t yet be fulfilled. When the sourcing location for a ship-for-pickup order is the same as the pickup location, the order goes into Received status immediately after being picked. Received: The ship-for-pickup order has been received at the pickup location or sourced at the pickup location and is ready for pickup, provided it is not under review. When the sourcing location for a ship-for-pickup order is the same as the pickup location, the order goes into Received status immediately after being picked. Note that the View Order screen displays a status of Ready for Pickup rather than Received. Unfulfillable: The order has been rejected from the assigned fulfilling location and can’t be assigned to a different location for fulfillment. Pickup orders can’t be reassigned. An order can also be in unfulfillable status if one or more order lines have been rejected, one or more order lines have been canceled, and there are no other order lines. Note that some of the statuses displayed at the Order History screen are different.
Placed Location	The code and description of the location where the order was placed. May represent another store location, the distribution center, or the web storefront.
Phone Number	The customer’s phone number. You can search based on the customer’s day or evening phone.
Request ID	A unique number to identify the order in Order Broker.
Ship To	The shipping address for a delivery order, if a separate shipping address was specified. For a ship-for-pickup order, this is the address of the store where the customer wants to pick up the order. Not displayed for a pickup order. Can include: Company name Ship-to name, including title, first name, middle initial, last name, and suffix (such as Jr.) First address line and apartment or suite number Second through fourth address lines City, state or province, zip or postal code, and country code Daytime phone number Evening phone number Email address If the address has been updated in the originating system since the order was originally created, it isn’t automatically updated here. However, if the address has been updated through the Edit Ship To Details window at any store location assigned to ship one or more items on the order, the most recently updated address is displayed at all store locations, and printed on the packing slip.
Sold To	The customer placing the order. Can include: Company name Ship-to name, including title, first name, middle initial, last name, and suffix (such as Jr.) First address line and apartment or suite number Second through fourth address lines City, state or province, zip or postal code, and country code Daytime phone number Evening phone number Email address If the address has been updated in the originating system since the order was originally created, it isn’t automatically updated in Store Connect.
sourcing location	The location that provides the inventory for a ship-for-pickup order. In some cases, the items are sourced from the pickup location, and in other cases, the sourcing location ships the items to the pickup location. Depending on the configuration of your organization, the items can be sourced from multiple sourcing locations.
Status (Order Line Status)	The status that was applied to the order line. Possible statuses are: Accepted: The order line has been accepted for fulfillment at the assigned location. Canceled: The order line has been canceled. Fulfilled: The order line has been shipped (delivery order), or picked up by the customer (pickup order or ship-for-pickup order). Intransit: The order line on a ship-for-pickup order has been shipped from the sourcing location to the location where the customer wants to pick up the order. Note: An additional status of Intransit Polled is displayed for order lines only at the Order History screen. This status doesn’t represent an additional update to the Intransit status. New Order: The order line has just been received from the originating system, created in Order Broker, and assigned to a location for fulfillment or sourcing. Note: An additional status of Polled is displayed for order lines only at the Order History screen. This status doesn’t represent an additional update to the New Order status. Picked: The order line has been picked and can be: Shipped (for a delivery order, or sent from the sourcing location to the pickup location for a ship-for-pickup order) Picked up (for a pickup order; note that if the sourcing location for a ship-for-pickup order is the same as the pickup location, the order line goes into Received status immediately after being picked) Note: The order can be shipped or picked up provided it is not under review. Received: The ship-for-pickup order has been received at the pickup location and is ready for pickup, provided it is not under review. When the sourcing location for a ship-for-pickup order is the same as the pickup location, the order line goes into Received status immediately after being picked. Rejected: The order line has been rejected by the assigned fulfilling location. After a rejection, Order Broker either reassigns the order line or changes its status to Unfulfillable. Unfulfillable: The order line can’t be fulfilled through Order Broker. This might occur if, for example, there are no locations that stock the item, or the assigned pickup location rejects the order. Note that some of the statuses displayed at the Order History screen are different.
Store	The code identifying the store assigned to fulfill an order, and the description of the store.
Tracking Number	The number used to track a shipment. Available for review at the Order History screen. A required entry if you use manual shipping to ship a delivery order. Assigned by the shipping service if you use normal shipping.
Under Review	Indicates that the order is currently under review and not eligible to be picked up, shipped to the customer, or shipped to the pickup location; however, you can still accept, pick, or receive an order that is under review.
User	The ID or name of the user who performed an update or transaction for an order or order line. Displayed after “By” at the Order History screen. Maybe be a code identifying the system who performed the update or transaction, such as when the order is submitted to Order Broker.