2 New Orders

Purpose: Use this screen to review or search for new orders that have been assigned to your current store location but not yet been accepted for processing. You can then accept one or more orders for processing, or reject or cancel orders.

How to display this screen: This is the first screen that opens when you log into Store Connect. You can also advance to this screen by selecting New Orders from the Tasks list, or by selecting the New Orders icon ().

Which orders are displayed? This screen displays all new pickup, delivery, or ship-for-pickup orders that are assigned to your current store location and have not yet begun processing. If there are more than 100 new orders, the oldest 100 orders are displayed, and a message indicates that there are additional orders. You can use the Search Options to restrict the displayed orders.

Note:

When are ship-for-pickup orders listed? Ship-for-pickup orders are listed only if they are assigned to your current location for sourcing, regardless of whether the customer wants to pick up the ship-for-pickup order at your current location, or you need to ship the order to a different location for pickup. Ship-for-pickup orders that are sourced at a different location and then shipped to your current location are not listed at this screen; you use the Ready to Receive screen to view and select these orders.

If you advance to a different screen and then return to this screen, the list of new orders is refreshed: any new orders are added, and orders that have begun processing, been rejected, or been canceled are removed.

Accepting orders: Your options for accepting orders at the New Orders screen include:

• Accept an order: To accept a single order without reviewing it, highlight the order in the New Order list and select Accept.

• Review an order before accepting: You can also highlight an order and select View to advance to theView Order screen and optionally accept it from that screen. You might use this option if you need to review the individual items on the order, and possibly cancel or reject any of the items.

• Accept multiple orders: To accept multiple orders, highlight each order in the New Order list and select Accept.

Note:

Even after you accept an order, you can reject it afterward if needed.

Error message? A message indicates if the status of one or more of the selected orders has changed since the screen displayed the list of orders.

After you accept: When you accept one or more orders, a window confirms the total number of orders accepted, and provides a link to view any printed documents. The settings in Order Broker control whether Store Connect generates the Pick List Pull Sheet and/or the Packing Slip when you accept an order. See those documents for more information.

Under Review? You can accept and pick an order that is flagged as Under Review; however, you can’t ship the order or pick it up until the order is no longer under review.

Next steps: The next step in the order fulfillment process is to pick the order. See the Ready to Pick screen for more information.

Fields at this screen:

• Order ID, preceded by the express icon () for a delivery or ship-for-pickup order if the carrier assigned to the order is flagged as an express shipper, and followed by an indicator if the order is Under Review

• Date and Time, with a red triangle indicating if the order hasn’t been processed within the number of hours defined by your system administrator

• Customer and Pickup

• Request ID

  Note:

  The date and request ID are listed together when you are using a tablet. The date and time, order ID, customer and pickup, and request ID are listed under Date and Details when you are using a small screen, such as a mobile device or phone.

• Fulfillment Type

• Lines

  Note:

  Additional existing items for displayed orders? If your organization supports it, the displayed orders might have additional order lines that are not new for your current location. For example, if items on a delivery order are assigned to two different locations for fulfillment, the number of order lines indicated here includes only order lines that have been assigned to your current store location. Also, if any lines on the order have already been accepted at your current location, these lines are not included in the total number of order lines indicated.

More information: See Store Connect Overview for background on processing orders in Store Connect.

Options at this screen:

Option	Procedure
Search for an order, or limit the results to certain orders	Use the Search Options, available by clicking the magnifying glass icon () or putting the cursor in the Search Criteria field.
Accept one or more orders to begin processing	Select one or more orders and click Accept. A message indicates if the status of one or more of the selected orders has changed since the screen displayed the list of orders. After you accept: When you accept one or more orders, a window confirms the total number of orders accepted, and provides a link to view any printed documents. The settings in Order Broker control whether Store Connect generates the Pick List Pull Sheet and/or the Packing Slip when you accept an order. See those documents for more information. Error message? A message indicates if the status of the order selected for processing has changed since the screen displayed the list of orders.
Select an order to view it and optionally update it (accept, reject, or cancel)	Select an order and click View to advance to the View Order screen.
Select an order to view order history	Select an order and select View Order History from More Options () to advance to the Order History screen.
Cancel an order	Cancel order? You might cancel an order if the customer has indicated that they don’t want the order. Order Broker doesn’t attempt to find another location for the order. How to cancel: Select an order and select Cancel Order from More Options (). See the Cancel Order window for more information. A message indicates if the status of the order has changed since the screen displayed the list of orders.
Reject an order	Reject order? You might reject an order if you don’t have the stock available to fulfill it. What happens when you reject: When you reject a delivery order, or a ship-for-pickup order that your current location is assigned to ship to the pickup location, Order Broker sees if there is another location that can fulfill or source the order. When you reject a pickup order, the customer is notified that the order is not available for pickup and the order status is set to unfulfillable. When you reject a ship-for-pickup order that is to be sourced at your current location and that the customer wants to pick up from your current location, Order Broker sees if there is another location that can source the order. If the order can’t be sourced from another location, the customer is notified that the order is not available for pickup and the order status is set to unfulfillable. How to reject: Select an order and select Reject Order from More Options (). See the Reject Order window for more information. A message indicates if the status of the order has changed since the screen displayed the list of orders.
Additional tasks	Select the Tasks icon () to open a drawer on the left that displays a list of options. See Tasks. These options are also available by opening the Menu option ().