6 Ready to Pick

Purpose: Use this screen to review accepted orders that are ready to be picked, and to select an order to begin the picking process.

Which orders are displayed? This screen displays all accepted pickup, delivery, or ship-for-pickup orders that are assigned to your current store location and have not yet been picked. If there are more than 100 new orders, the first 100 orders are displayed, and a message indicates that there are additional orders. You can use the Search Options to restrict the displayed orders.

Note:

When are ship-for-pickup orders listed? Ship-for-pickup orders are listed only if they are assigned to your current location for sourcing; however, this doesn’t necessarily mean that the customer would like to pick up the ship-for-pickup order at your current location. It’s also possible that you need to ship the order to a different location for pickup.

If you advance to a different screen and then return to this screen, the list of accepted orders is refreshed: any newly accepted orders are added, and orders that have been picked, rejected, or canceled are removed.

Under Review? You can pick an order that is flagged as Under Review; however, you can’t ship the order or pick it up until the order is no longer under review.

Selecting an order for picking: Highlight an order and select Begin Picking to advance to the Pick Order screen.

Error message? A message indicates if the status of the selected orders has changed since the screen displayed the list of orders.

How to display this screen: Select Ready to Pick ().

Fields at this screen:

• Order ID, preceded by the icon () indicating if the carrier assigned to a delivery or ship-for-pickup order is flagged as an express shipper, and followed by an indicator if the order is Under Review

• Date and Time, with a red triangle indicating if the order hasn’t been processed within the number of hours defined by your system administrator

• Customer and Pickup

• Request ID

  Note:

  The date and request ID are listed together when you are using a tablet. The date and time, order ID, customer and pickup, and request ID are listed under Date and Details when you are using a small screen, such as a mobile device.

• Fulfillment Type

• Lines: The number of lines ready to pick

Note:

Additional existing items for displayed orders? If your organization supports it, the displayed orders might include additional order lines that are not ready for picking at your current location. For example, if items on a delivery order are assigned to two different locations for fulfillment, the number of order lines indicated here includes only order lines that have been assigned to your current store location. Also, if any lines on the order have already been picked at your current location, these lines are not included in the total number of order lines indicated.

More information: See Store Connect Overview for background on processing orders in Store Connect.

Options at this screen:

Option	Procedure
Search for an order, or limit the results to certain orders	Use the Search Options, available by clicking the magnifying glass icon () or putting the cursor in the Search Criteria field.
Select an order to begin picking	Select an order and select Begin Picking to advance to the Pick Order screen. Error message? A message indicates if the status of the order selected for picking has changed since the screen displayed the list of orders, and the order is no longer eligible for picking.
Select an order to view it and optionally update it (begin picking, view packing documents, view order history, cancel, or reject)	Select an order and click View to advance to the View Order screen.
Select an order to view or print the pack slip	Select an order and select View Packing Documents from More Options () to display and optionally print the Packing Slip.
Select an order to view order history	Select an order and click View Order History from More Options () to advance to the Order History screen.
Cancel an order	Cancel order? You might cancel an order if the customer has indicated that they don’t want the order. Order Broker does not attempt to find another location for the order. How to cancel: Select an order and select Cancel Order from More Options (). The Cancel Order window opens. A message indicates if the status of the order has changed since the screen displayed the list of orders.
Reject an order	Reject order? You might reject any order if you don’t have the stock available to fulfill it. What happens when you reject: Delivery order, or a ship-for-pickup order that your current location is assigned to ship to the pickup location: Order Broker sees if there is another location that can fulfill or source the order. Pickup order: The customer is notified that the order is not available for pickup and the order status is set to unfulfillable. Ship-for-pickup order that the customer wants to pick up in your current location and is also assigned to your current location for sourcing: A new sourcing location is assigned for the order. If there isn’t another location that can source the order, the order’s status is updated to unfulfillable. How to reject: Select an order and select Reject Order from More Options (). The Reject Order window opens. A message indicates if the status of the order has changed since the screen displayed the list of orders.
Additional tasks	Select the Tasks icon () to open a drawer on the left that displays a list of options. See Tasks. These options are also available by opening the Menu option ().