20 Reject Order

Purpose: Use this window to reject an entire order if the order can’t be fulfilled through your current store location.

You might reject an order if you don’t have the stock available to fulfill it.

What happens when you reject:

• When you reject a delivery order, or a ship-for-pickup order that your current location is assigned to ship to the pickup location, Order Broker sees if there is another location that can fulfill or source the order.

• When you reject a pickup order, or a ship-for-pickup order that the customer wants to pick up from your current location, the customer is notified that the order is not available for pickup and the order status is set to unfulfillable.

Note:

If your organization is configured to split delivery orders, or the sourcing location for ship-for-pickup orders, across multiple store locations if necessary, any items on the order that are assigned to other store locations for fulfillment or sourcing are not affected when you reject a delivery order, or reject a ship-for-pickup for sourcing.

How to display: This window opens when you select the Reject Order option from More Options (). The option to reject an order is available at the bottom right of most screens, with the exception of the All Orders screen and the View Full Order screen.

Reject reason: Select the reason why you are rejecting the order from the drop-down list if more than one reject reason is defined for your organization.

Applying the rejection: After you select OK, the rejected order is removed from the screen. If you were on a screen displaying the order, such as the Pick Order screen, you return to the list screen, such as the Ready to Pick screen, with the rejected order no longer displayed. However, if the status of any item on the order has changed since you opened the window, an error message indicates that the order can’t be rejected at this time.