19 Cancel Item

Purpose: Use this window to cancel one or more units of an item on the order if the customer does not want the full ordered quantity. This option is available only if your organization supports updates to individual order lines. Also, note that canceling a partial quantity is available only if your organization supports partial quantity updates.

You might cancel an item if the customer has indicated that they don’t want the item. Order Broker does not attempt to find another location for the item.

How to display: This window opens when you select the Cancel Item option from the More Options () to the right of the item on the View Order, Pick Order, Ship Order, or Pick Up Order screen.

How many units to cancel? You can cancel the entire open quantity of the order line; or, if it’s supported for your organization, you can cancel a partial quantity. For example, if the customer ordered 2 units by mistake, you can cancel one unit. Use the up and down arrows to change the cancel quantity. The full open order line quantity is selected by default.

Cancel reason: You need to select the Reason why you are canceling the item.

Applying the cancellation: After you select OK, the order line quantity is reduced by the cancel quantity. If the entire quantity of the order line is canceled, the item is removed from the screen.

Fields	Description
Item description	A description of the item. An image of the item may also be displayed.
Item code	A code identifying the item.
Cancel quantity	Use the down or up arrows to set the quantity of the item to cancel. You can’t cancel a quantity that’s larger than the current open quantity for the item on the order. Also, note that canceling a partial quantity is available only if your organization supports partial quantity updates.
Uncanceled quantity	The current open, uncanceled quantity is indicated, for example: 2 Items Ordered.
Reason	Select the reason why you are canceling the item from the drop-down list if more than one cancel reason is defined for your organization.