7 Pick Order

Purpose: Use this screen to pick an order that is assigned to your current store location.

Available when? This screen is available by selecting Begin Picking in the bottom right at the Ready to Pick screen, the View Order screen, or the View Full Order screen for an order that has been accepted but not yet fully picked.

Options at this screen

Option	Procedure
pick the items on the order	By increasing the picked quantity for an item: Increase the number of units on the right-hand side of the screen. By scanning items: Use the Scan Item to Add option to scan each unit. Not case-sensitive: ab123 and AB123 are both matches. Select Complete Pick when you are done. This option is available only if: You have completed picking of all displayed order lines, or All of the order lines are picked, or the lines that aren’t picked are canceled or rejected. Picking a partial quantity of an order line: Optionally, if your organization supports it, you can pick a partial quantity of an order line with a quantity of 2 or more by first canceling or rejecting the units that you won’t be picking. To cancel or reject a partial quantity of an order line: Select Cancel Item or Reject Item from More Options () to the right of the item. The Cancel Item window or the Reject Item window opens. At the window, change the Cancel or Reject quantity to the quantity you are canceling or rejecting, and select the Reason for the cancellation or rejection. After you select OK, the order line quantity is reduced by the canceled or rejected quantity. You can now pick the remaining quantity on the order line, as described above. See below for a discussion of canceling or rejecting. View Packing Documents: The settings in Order Broker control whether Store Connect automatically generates the Packing Slip when you complete picking for an order. You can also generate it on demand, as described below. Updates when you pick the items: Delivery order: The order is ready for shipping to the customer. Pickup order: The order is ready for pickup. Ship-for-pickup order: If the pickup location is: The same as your current location (the sourcing location), the order is ready for pickup. Different from your current location (the sourcing location), the order is ready for shipping to the pickup location.
view the packing slip	Select View Packing Documents from More Options () at the bottom right to view and optionally print the Packing Slip.
cancel the entire order	Select Cancel Order from More Options () at the bottom right to cancel the entire order. The Cancel Order window opens. You might cancel an order if the customer has indicated that they don’t want the order. Order Broker does not attempt to find another location for the order.
reject the entire order	Select Reject Order from More Options () at the bottom right to reject the entire order. The Reject Order window opens. You might reject any order if you don’t have the stock available to fulfill it. What happens when you reject: Delivery order, or a ship-for-pickup order that your current location is assigned to ship to the pickup location: Order Broker sees if there is another location that can fulfill or source the order. Pickup order: The customer is notified that the order is not available for pickup and the order status is set to unfulfillable. Ship-for-pickup order that the customer wants to pick up in your current location: A new sourcing location is assigned for the order. If there isn’t another location that can source the order, the order’s status is updated to unfulfillable.
cancel an item	Select Cancel Item from More Options () to the right of the item to cancel the item on the order. This option is available only if your organization supports updates to individual order lines. The Cancel Item window opens. You might cancel an item if the customer has indicated that they don’t want the item. Order Broker does not attempt to find another location for the item.
reject an item	Select Reject Item from More Options () to the right of the item to reject the item on the order. This option is available only if your organization supports updates to individual order lines. The Reject Item window opens. At this window, you can reject all units of the order line, or a partial quantity if your organization supports it. You might reject an item if you don’t have the stock available to fulfill it. What happens when you reject: Delivery order, or a ship-for-pickup order that your current location is assigned to ship to the pickup location: Order Broker sees if there is another location that can fulfill or source the item. Pickup order: The customer is notified that the item is not available for pickup and the item status is set to unfulfillable. Ship-for-pickup order that the customer wants to pick up in your current location: A new sourcing location is assigned for the item. If there isn’t another location that can source the item, the item’s status is updated to unfulfillable.
return to the previous screen	Select X from the top right to return to the previous screen.

Fields at this screen

Fields	Description
Order number	The number or code identifying the order in the originating system. If the order is Under Review, this is indicated to the right.
Next action	The next action indicated is Ready to Pick.
Number of units	The current number of units picked, and the total number of units on the order.
Fulfillment Type	A fulfillment type of Delivery, Pickup, or Ship for Pickup is indicated to the right. The express icon () is to the right of the fulfillment type for a delivery order if the carrier on the order is flagged as an express shipper.
Items: For each item on the order that is assigned to your current store location and ready to be picked, the following information is displayed. Item sequence: Items are listed in department, class, category sequence. Since the department code is an alphanumeric field, department 110 sorts before department 30. Class and category sort the same way. Items on a delivery order or a ship-for-pickup order that are assigned to a different store location are not displayed on this screen. You can review all order lines at the View Full Order screen.
Item description	A description of the item. An image of the item may also be displayed.
Item code	A code identifying the item.
Price	The price of a single unit of the item.
Available Quantity	The available quantity of the item after subtracting the quantity on any open orders, plus the quantity on the displayed order line. Since the quantity of the displayed order line is added to the calculated available quantity, the available quantity displayed for two order lines for the same item will differ if the order lines are for different quantities. For example, if the available quantity is 50, and the quantity on the order line is 5, the available quantity displayed is 55; however, if the quantity on the order line is 2, the available quantity displayed is 52.
Quantity Picked	The current quantity of the order line that has been picked.
Units Needed (to be picked)	The current quantity of the order line that is ready to be picked but has not yet been picked. You can use the Scan Item to Add option to scan each unit.
Order Details: Information about the customer and the placed location are displayed.
Sold To	The customer who placed the order. Can include: Company name Ship-to name, including title, first name, middle initial, last name, and suffix (such as Jr.) First address line and apartment or suite number Second through fourth address lines City, state or province, zip or postal code, and country code Daytime phone number Evening phone number Email address If the address has been updated in the originating system since the order was originally created, it isn’t automatically updated here.
Ship To	The shipping address for a delivery order, if a separate shipping address was specified. For a ship-for-pickup order, this is the store location where the customer wants to pick up the order. For a delivery order, can include: Company name Attention line, if any Ship-to name, including title, first name, middle initial, last name, and suffix (such as Jr.) First address line and apartment or suite number Second through fourth address lines City, state or province, zip or postal code, and country code Daytime phone number Evening phone number Email address For a ship-for-pickup order, this is the store name and address defined in the system originating the order. If the address has been updated in the originating system since the order was originally created, it isn’t automatically updated here. However, if the address has been updated through the Edit Ship To Details window at any store location assigned to ship one or more items on the order, the most recently updated address is displayed at all store locations, and printed on the packing slip.
Location Detail	Includes the location code and description for each of the following: Placed at: The location where the order was placed. May represent another store location, the contact center, or the web storefront. Sourced from: Your current location. Note: The Sourced From information is not relevant to or included for a pickup order. Pick Up at: The location where the customer picks up the pickup or ship-for-pickup order. Note: The Pick Up at location is not relevant to or included for a delivery order.
Scan Item to Add	Optionally, you can use the scan item option at the bottom of the screen instead of increasing the quantity to the right of the order line.