18 Cancel Order

Purpose: Use this window to cancel an entire order.

You might cancel an order if the customer has indicated that they don’t want it. Order Broker does not attempt to find another location for the order.

How to display: This window opens when you select the Cancel Order option from More Options (). The option to cancel an order is available at the bottom right of most screens, with the exception of the All Orders screen and the View Full Order screen.

Cancel reason: Select the reason why you are canceling the order from the drop-down list if more than one cancel reason is defined for your organization.

Applying the cancellation: After you select OK, the canceled order is removed from the screen. If you were on a screen displaying the order, such as the Pick Order screen, you return to the list screen, such as the Ready to Pick screen, with the canceled order no longer displayed. However, if the status of any item on the order has changed since you opened the window, an error message indicates that the order can’t be canceled at this time.