1 Order Broker Routing Engine Overview

Overview: Order Broker provides a gateway to inventory availability across all sales channels. When used with a call center, store point-of-service, ecommerce, or other customer-facing application, Order Broker enables you to offer your customers multiple purchasing options, such as store pickup. You can use Order Broker’s Routing Engine module to automatically select the best location to fulfill customer orders across the enterprise, and to track customer orders from creation through fulfillment. In addition, with Order Broker’s statistical data, you can optimize inventory disbursement to ensure appropriate stock levels in each salable location.

About Supplier Direct Fulfillment: See the Supplier Direct Fulfillment Overview.

About Store Connect: See the Store Connect Overview.

In this topic:

• The Routing Engine

  • Types of Orders

    • Delivery Order

    • Pickup Order

    • Ship For Pickup Order

    • Summary of Order Types

  • Selecting the Location for a Pickup Order (LocateItems)

  • Selecting a Location for a Delivery Order

    • Locate Items Request for Delivery Order

    • LocateItems Sequence and Splitting Examples (Standard Brokering)

    • Submit Order Request for Delivery Order (Standard Brokering)

    • Submit Order Request for Delivery Order (Weighted Brokering)

    • Using Attribute Rules for Delivery and Pickup Orders

    • Turn-by-Turn Distance Calculation for Delivery Orders

  • Troubleshooting Fulfillment or Sourcing Location Selection

  • Acknowledge Order Before Brokering

  • Using Product Availability Search for a Pickup or Delivery Order

    • Product Availability Search: Pickup

    • Product Availability Search: Delivery/Single Item

    • Product Availability Search: Delivery/Multiple Items and Split Order = No

    • Product Availability Search: Delivery/Multiple Items and Split Order = Yes

  • About Ship-For-Pickup Orders

    • Using LocateItems to Find a Sourcing Location for Ship-For-Pickup

    • Using Product Availability Search for a Ship-for-Pickup Order

    • Considerations for Enabling Ship-for-Pickup Orders

    • Using Attribute Rules for Ship-for-Pickup Orders

  • Routing Engine Message Summary

  • Require Status Update for Assigned Orders?

    • Fulfillments Response Message

    • Intransit Response Message

  • Calculating the Available to Promise Quantity

  • • Reserved Quantity Calculation

    • Fulfilled Quantity Calculation

    • Things to Note about Reserved and Fulfilled Quantity Calculation

  • Reviewing or Updating Order Broker Orders

• Examples of Order Broker Process Flows

  • Example: Searching for Items

  • Example: Creating a Delivery Order in Xstore and Fulfilling it in Order Management System

• Data Hierarchy

  • Organization, System, and Location

  • Product, System Product and Product Location

  • Integrated Data Hierarchy

• Proximity Locator Searching

  • Using the Proximity Location Table

    • Uploading Zip and Postal Code Information to the Proximity Database

  • Using the Oracle Maps Cloud Service API

  • Setting Proximity Preferences

• Determining Whether to Use a Preference in Searches

• Using Probability Rules

• Using Zones for Fulfillment

  • Primary and Alternate Search Hierarchy: Standard Brokering

  • Primary and Alternate Search Hierarchy: Weighted Brokering

• Using Maximum Daily Order Assignment

• Updating Order Status at the Line or Unit Level

• Auto-Cancel Unclaimed Orders

• Order Fulfillment through RICS Integration

• Importing Items/Products, Inventory, Barcodes, Images, and Locations into the Database

  • Importing Data from Merchandising Cloud Services (RMFCS) through the Omnichannel Cloud Data Service (OCDS)

  • Import Process Overview (Other than RMFCS File Upload through OCDS)

  • File Storage API for Imports and Exports

  • Additional Types of Import Processes (Other than RMFCS File Upload and OCDS)

• Reporting Options

• Anonymizing Data

• Time Zones

• Localization Settings