21 Reject Item

Purpose: Use this window to reject one or more units of an item on the order if the item can’t be fulfilled through your current store location. This option is available only if your organization supports updates to individual order lines. Also, note that rejecting a partial quantity is available only if your organization supports partial quantity updates.

You might reject an item if you don’t have the stock available to fulfill it.

What happens when you reject:

• When you reject an item on a delivery order, or on a ship-for-pickup order that your current location is assigned to ship to the pickup location, Order Broker sees if there is another location that can fulfill or source the item.

• When you reject an item on a pickup order, or on a ship-for-pickup order that the customer wants to pick up from your current location, the customer is notified that the item is not available for pickup and the item status is set to unfulfillable.

How to display: This window opens when you select the Reject Item option from the More Options () to the right of the item on the View Order, Pick Order, Ship Order, or Pick Up Order screen.

How many units to reject? You can reject the entire open quantity of the order line, or a partial quantity, if your organization supports partial quantity updates. For example, if the order line is for two units, but you only have one unit in stock, you can reject one unit. Use the up and down arrows to change the reject quantity. The full open order line quantity is selected by default.

Reject reason: If more than one reject reason is defined for your organization, you need to select the Reason why you are rejecting the item.

Applying the rejection: After you select OK, the order is removed from the screen.

Fields	Description
Item description	A description of the item. An image of the item may also be displayed.
Item code	A code identifying the item.
Reject quantity	Use the down or up arrows to set the quantity of the item to reject. You can’t reject a quantity that’s larger than the current open quantity for the item on the order. Also, note that rejecting a partial quantity is available only if your organization supports partial quantity updates.
Unrejected quantity	The current open, unrejected quantity is indicated, for example: 2 Items Ordered.
Reason	Select the reason why you are rejecting the item from the drop-down list if more than one reject reason is defined for your organization.