Logging into Order Management System

18 Logging into Order Management System

Use the login screen to sign in to the Order Management System application.

Modern View? The user’s Modern View at Initial Login flag controls whether you log automatically into the Classic View of Order Management System or into Modern View.

Oracle Identity Cloud Service (IDCS) or Oracle Cloud Infrastructure Identity and Access Management (OCI IAM) requires you to provide a valid user ID and password set up in IDCS or OCI IAM and select Sign In. The user must also be configured within Order Management System

Note:

You can also return to Order Management System by selecting the Classic View icon from Modern View:

Successful Login

If the user ID and password are valid, IDCS or OCI IAM authenticates the user, and if the user is configured in Order Management System, the system logs the user in.

Determining the user’s language and date format: The system looks at the Locale and Date Format defined for the user in the Users table to determine the language and date format to display in certain areas of the application.

See:

Regional Settings for an overview.
Where are Date Formats Applied? for more information on which date format the system uses in different areas of the application.
Where are Number Format Applied? for more information on the decimal and thousand separators the system uses in different areas of the application.

Unsuccessful Login

If the login screen indicates that your user ID and password are invalid: This situation can occur if:

The Order Management System user ID does not exist. Log in to Order Management System using another user ID and advance to Work with User Records (WUSR) to verify the user ID exists.
An invalid password was entered.
The connection to the database server is temporarily lost. Oracle staffcan confirm the problem by checking the CWDirect log. To correct the situation, Oracle staff can restart Order Management System.
The user ID exists in IDCS or OCI IAM, but:
- The password for the user account in IDCS or OCI IAM is expired, or
- The user profile in IDCS or OCI IAM is deactivated, or
- The connection to IDCS or OCI IAM is temporarily lost.
The user ID is disabled in Order Management System. The Status of a user ID is stored in the Users table and indicates whether a user ID is *ENABLED or *DISABLED. Log in to Order Management System using another user ID and advance to Work with User Records (WUSR) to re-enable the user.

Note:

After you re-enable a user ID, the user ID remains disabled until the Lockout Duration specified in the User Lockout options in WebLogic has passed. See Protecting User Accounts in the Configuring Security for a WebLogic Domain section of the Oracle WebLogic Server documentation for more information: http://docs.oracle.com/cd/E24329_01/web.1211/e24422/domain.htm#SECMG402

If you can’t sign in, select the Can’t sign in? link to request a password reset from IDCS or OCI IAM. You must provide your IDCS or OCI IAM user ID to submit a password reset request to IDCS or OCI IAM. IDCS or OCI IAM will send an email with a link to reset your password.