Setting Up Customer Support Tables

The following topics describe how to create and maintain tables that support Order Entry and Customer Service activities:

• Setting Up the Country Table (WCTY) describes the screens you use to create, change, delete, and display country codes.

• Setting Up the Zip/City/State (Postal Code) Table (WZIP) describes the screens you work with to create tables that support address and tax information associated with postal and zip codes.

• Setting Up Customer Profiles (WPFL) describes the screens you use to define demographics categories and their data options for profiling your customer base.

• Setting Up the Customer Class Table (WCCL) describes the Work with Customer Class screens you use to establish codes to group customers for reporting and other purposes.

• Setting Up Match Codes (MMCH) describes how to view or change the match code structure.

• Setting Up User-Defined Fields (WUDF) describes how you can “design” a screen with user-defined numeric, text or date fields, which you can link to another table (such as the Customer table).

• Working with Postal Code Formats (WPCF) describes how to define the formats of zip and postal codes, so that they will print correctly on pick slips and gift acknowledgments.

• Working with Mail/Call Codes (WMCC) describes how to create codes that define when and under what circumstances you call or send mail to your customers.

• Working with Customer Action Reason Codes (WCAR) describes how to create codes that allow you to define and track the types of issues your customers raise.

• Working with Customer Note Types (WNTY) describes how to create codes that allow you to flag certain types of customer notes to appear automatically in order entry, or define text to default into the note field.

• Working with Language Codes (WLAN) describes the screens you use to create, change and delete language codes.