10 Oracle Digital Assistant

The application is integrated with the Oracle Digital Assistant. The Oracle Digital Assistant (ODA) is an AI-powered platform that enables users to interact with various business applications and services through natural conversations through chat interfaces. ODA brings together information, workflows, and assistance from multiple documentation sources into a single, unified experience.

With ODA, end users can:

• Get Answers Quickly: Ask questions and receive timely, accurate responses to common queries about applications, policies, or business processes.
• Personalized Experience: Receive tailored information and notifications based on your role, preferences, and recent activity.
• Simple Interaction: Use natural language (typing or speaking) to communicate. ODA is designed to understand common phrases and conversational requests.

For the best experience, access the ODA window by clicking the chat icon at the bottom right of the screen, state your request or question clearly, and follow prompts or suggestions as they appear. If ODA cannot resolve your request, consult the documentation or log a service request to get additional support.

The ODA widget is available exclusively in the new UI. If it has been enabled in the environment, users assigned the new AI Chatbot Authority Profile will have access to it. The chat icon can also be repositioned within the application for greater convenience.

Figure 10-1 Oracle Assistant

Figure 10-2 ODA Chat Window