Cancel RTVs

Retailer and Supplier users with Approval permission can cancel RTVs.

To cancel RTVs:

  1. If a RTV is in Approved status, a user can review the RTV and decide to cancel it.
  2. From the side menu, choose Return to Vendor.

  3. On the RTV Home screen, select one or more RTVs to cancel and then click Cancel.

    A confirmation dialog box is displayed.

    This image shows the Cancel RTV dialog box.
  4. Click Cancel RTV.
  5. A dialog box is displayed to select the reason and add a comment for the cancellation. Comments are only mandatory if the Reason is Other. This image shows the Reason dialog box.
  6. Click Submit.

Alternatively, a RTV can also be canceled on the Create or Edit RTV screen while viewing a specific return to vendor.

Note:

Canceled RTVs cannot be updated.