Reject RTVs

Retailer and Supplier users with Approval permission can reject RTVs.

To reject RTVs:

  1. If an RTV is in New or Waiting Auth Code status, a user can review the RTV and reject it.
  2. From the side menu, choose Return to Vendor.

  3. On the RTV Home screen, select one or more RTVs to reject and click Reject. A confirmation dialog box is displayed.

    This image shows the Reject the RTV screen.

  4. Click Reject.

    A dialog box is displayed to select the reason and add a comment for the rejection. Comments are only mandatory if the Reason is Other.

    This image shows the Reason dialog box.

Alternatively, a RTV can also be rejected on the Create or Edit RTV Screen while viewing a specific return to vendor.

Note:

Rejected RTVs can be updated and resubmitted.