View History/Manage Attachments/Raise Queries

This image shows the Customer Order Fulfillment icons.

When opening a customer order, users are able to perform different actions against the customer order:

  • View history.

  • Add/remove attachments.

    The supplier and retailer can share information using documents, that can be attached to the customer order.

  • View validation errors.

    When actions fail, users are able to see errors in the Validations screen.

  • Raise queries.

    Suppliers can interact with retailers for each customer order, by raising a query. Retail teams will be notified when a query is raised or answered.

The history of updates of a customer order can be viewed by clicking History on the top left corner of the Manage Customer Order screen.

This image shows the History screen.

This page shows an audit of all actions, when they were performed and by whom, and includes details of status changes and comments to updates.