Raise a New Query
To raise a new query:
- Raising a new query can be done directly in the Entity from two different places:
- From the Module Dashboard, click the Queries icon in the table.
Note:
On the Dashboard screens by clicking the Queries header in the table, it is possible to filter by Query Status: No Queries, Pending Reply, Open, and Closed. - Use the Query button
available in all entities:
- Navigate to Module and go the Entity Detail.
- Click Query. If there is an already open conversation, the button will be highlighted.
- From the Module Dashboard, click the Queries icon in the table.
- In the Queries dialog box, enter the query text and click Create Query.