4 Support Considerations

Browser Requirements

Note:

Oracle Retail assumes that the retailer has ensured its Operating System has been patched with all applicable Windows updates.

The following web browsers are supported:

• Mozilla Firefox

• Microsoft Edge

• Google Chrome (Desktop)

Microsoft has deprecated Internet Explorer 11 in Windows 10 and recommends using Edge as the default browser. Refer to the Oracle Software Web Browser Support Policy for additional information.

Customer Support Identifier

As part of the provisioning process, you will receive your Customer Support Identifier (CSI). This should be registered with My Oracle Support (MOS), which you will use to log questions or issues about these services.

The first person to request access to a CSI will be checked by Oracle to ensure the domain of their email address matches the domain associated with the CSI. Once approved, they will be made the Customer User Administrator of that CSI, and can approve others to use it. If someone else has already been made the administrator of that CSI, then an email will be sent with the request to that person for approval. For more information on the Customer User Administrator, see MOS ID 1544004.2.

Note:

You will not be able to register your CSI number until your production environment has been provisioned.

Supplemental Documentation

Supplemental documentation is available in the Oracle Retail Supply Chain Collaboration Cloud Service Documentation Library on My Oracle Support (Doc ID: 3090843.1).