Till Accountability Process

The till accountability process follows a sequence of steps that require till counts whenever the till is moved or given to another person. These steps provide additional checks and balances each time the status of any till changes.

Figure 11-1 Till Accountability Process

Till Start

1. Manager opens and counts the store safe.

2. Manager assigns/issues tills to associates and confirms the starting cash amount in each till.

3. Associate picks up the assigned till and goes to a register.

4. Associate logs in to a register.

5. Associate is prompted to attach the till to the register. If multiple cash drawers are available, the associate is prompted to select a cash drawer.

6. Associate attaches the till to the cash drawer in the register.

7. Associate counts the beginning amount of cash in the till.

8. Associate is ready to ring sales.

Till End

1. Associate can either end count the till at the register (Count Till) or remove the till to count it in the Back Office (Remove Till). The counting process is the same in either location.

2. Associate counts the till.

3. Associate removes the till and returns the till to the manager.

4. Manager marks the till as Returned in the system. The manager has now accepted responsibility for the till.

5. Manager performs the reconciliation count on the returned till.

6. The till is now available and can be issued to another employee, starting the process over again.