1. User Guide
  2. Getting Started
  3. Requesting a Forgotten Password

Requesting a Forgotten Password

Use the Forgot Password link to request a password reset through email.

Note:

This option is not available in a manually reset or LDAP password environment. See Roles, Users, and Security Access Password Options - Non LDAP and LDAP Authentication for more information about password environments in Oracle Retail Xstore Office.

  1. At the Login window, or the Change Password window, click the Forgot Password link.

  2. When prompted, enter your User ID and email address, then click OK.

  3. Oracle Retail Xstore Office sends an email to your email address containing a temporary password.

  4. When prompted, enter your User ID and the temporary password contained in the email, then click Sign In.

  5. At the Change Password window, enter the temporary password in the Current Password field, then enter and confirm your new password.

  6. Click Submit. The Oracle Retail Xstore Office Home page displays.