17 Troubleshooting Tips
Application Login Troubleshooting
Table 17-1 Application Login Troubleshooting
# | Error Category | Solution Hint |
---|---|---|
1 |
Customer Admin User login issue |
1. Verify user exists in Oracle IDCS or OCI IAM (Notes: a default admin user is also created in EICS database) 2. Verify user in IDCS or OCI IAM has assigned the following IDCS or OCI IAM Application Roles: admin_users security_users mps_users batch_users global_store_users 3. Verify user in SIOCS has assigned ADMINISTRATOR SIOCS Application Role |
2 |
Store user login failure on web client after version upgrade |
Clear browser cache. Custom cache headers are used which do not allow the web client application to be cached by the browser. Users are required to clear the existing copy of the client that is already cached on their systems by clearing the browser cache before logging into the web client first time after a version update. |
3 |
Store user login failure |
See Oracle® Retail Enterprise Inventory Cloud Service Administration Guide - Security chapter for details. |
Report Troubleshooting
Table 17-2 Report Troubleshooting
# | Error Category | Solution Hint |
---|---|---|
1 |
EICS report connection issue |
Verify Reporting WSDL in EICS System Configuration screen setup. |
RIB (Retail Integration Cloud Service / RICS) Troubleshooting
Table 17-3 RIB (RICS) Troubleshooting
# | Error Category | Solution Hint |
---|---|---|
1 |
RIB injection user connection issue |
Verify user has been assigned the following IDCS or OCI IAM Application Role: integration_users |
2 |
RIB publisher connection issue |
Verify the credentials of rib-user alias matches between in both EICS credential store and RIB-SIM. In RIB-SIM server, that the user needs to be in ribAdminGroup. |