Resources

The Resources module in Billing Triggered Alerts points the customer to additional help and resources outside of the utility, state, and federal program assistance included in the Savings Hub. These resources are especially helpful for customers who have exhausted their options with program assistance.

Requirements and Limitations

The requirements for this module are listed in Requirements and Limitations.

User Experience

The Resources module points to additional help and resources that could help customers who have exhausted their financial assistance options. In Billing Triggered Alerts, this module appears near the end of the email communication, and provides the customer with two points of contact that can be approached for further assistance.

The default experience for this module includes the phone contact to get to a local specialist that can help find assistance, as well as a link to access a list of local agencies.

The following is an example of the Resources module for Billing Triggered Alerts:

Resources Variations

The customer can opt for either the default user experience, or a variation, for example:

Faith-Based Organizations Variant

In this alternate experience of the Resources module, the points of contact provided are Catholic Charities, and the Salvation Army. The message contains useful links for both, as well as a brief description of how these organizations can provide financial assistance.