Customer Experience

The Affordability Quarterly Alerts are prescheduled email communications sent each season that educate customers about financial or energy assistance programs available from their utility.

These alerts aim to reach customers who likely have trouble paying their utility bills, or who are already behind on their bills. The alerts include details about which programs customers are eligible for, and behavioral messaging that encourages them to enroll. The alerts can also direct customers to a central web resource, such as Savings Hub, if it is set up and configured by the utility.