Data Requirements and Limitations

The following requirements and limitations apply to all utilities and customers in the Customer Education Reports v3 program.

Utility Requirements

Utilities must meet the following requirements:

• Scale: Scale restrictions may apply based on data availability. The number of communications sent can be affected by the data the utility provides.
• Language: Not all languages and locales are supported. Contact your Delivery Team to confirm that Customer Education Reports v3 are available in your market.
• Data Frequency, Standards and Transfer Window: Utilities must:
  • Send AMI data to Oracle Utilities Opower daily.
  • Send data according to the Oracle Utilities Opower Interval Data Transfer Standards.
  • Deliver customer data to Oracle Utilities within 72 hours (48 hours from the last data read of the day).
• Customer Contact Information: The utility must provide customer contact information to support auto-enrollment.
• Channel Fees: Utilities may purchase a channel fee if they want to send print reports to residential customers. Channels fees are used to add on printing, mailing, and postage services to the cloud service. The following channel fees apply:
  • Report Printing and Mailing: The Report Printing and Mailing channel fee includes the printing of generated report communications through an approved third-party print vendor, as well as services for the proper mailing of the reports. It does not include postage for mailing the reports to customers.
  • Postage for Print and Mail: The Postage for Print and Mail channel fee includes postage for the delivery of print communications.

    Note:

    The postage channel fee cannot be purchased alone. It must be purchased in combination with the printing and mailing channel.

• For more details about what each channel fee includes and the requirements for using them, see the Oracle Utilities Opower Channel Fees Cloud Services guide.

Customer Requirements

Customers must meet the following requirements:

• Customer Type: The customer must be a residential or business customer.
• Rate Type: The customer must be an electric or dual-fuel customer. Reports display only electric data.
• Single Service Point: The customer must only have one service point.
• Data History for Introduction Reports: Customers must:
  • Have AMI interval data for the last 2 weeks.
  • Provide hourly or more granular data.
  • Meet at least 50% read coverage for the last two weeks, the highest day in the customer’s last week, and the last day of the week.
• Data History for Engagement Reports: Customers must:
  • Have AMI interval data for the last 60 days.
  • Provide hourly or more granular data.
  • Meet at least 75% read coverage for the 60-day period.
• Email Address Validity: The customer must provide a valid email address to receive reports by email.