2 AMI Customer Eduction Reports

The Oracle Utilities Opower Advanced Metering Infrastructure (AMI) Customer Education Report v3 Cloud Service sends print and email communications to customers who recently received an AMI smart meter. The messages promote the utility’s AMI tools and programs and guide customers to next steps.

Delivery Channels and Audiences

Reports are sent to customers as follows:

• Residential customers: Receive print and email communications if the utility purchases both channels.
• Business customers: Receive email communications only.