1 Getting Started

Customer Education Reports v3 are communications delivered to residential and business customers who recently received an AMI smart meter. They are designed to inform customers about the benefits of their smart meter, provide AMI energy use insights, and encourage customers to engage with other AMI tools and programs offered by the utility.

Residential customers receive both print and email communications, provided the utility has purchased both channels. Business customers receive email communications only.

The following components are available in this service:

• Residential Reports
• Business Reports
• Inside Opower
• Customer Service Interface - Program Management

For an overview of all cloud services available from Oracle Utilities, see the Oracle Energy and Water Cloud Service Descriptions online at Oracle Contracts - Cloud Services Service Descriptions.