User Experience Variations

The user experience of the feature may vary for customers and utilities depending on their service types (gas, electricity, dual fuel, and so on), available data, costs, locale, and other factors. The customer can be prompted to sign up for either texts or phone calls, depending on what channels the utility supports and if they have opt-in policies or are auto-enrolled.

For more information, see the Pre-season Summer Welcome Email description in the Behavioral Demand Response Cloud Service Overview and go to the Alerts CTA Variations User Experience Variations section.