Post-Event Voice Message

Post-event voice messages use the voice channel to tell customers how they did during the last peak event, and to encourage energy efficient behavior during the next event. The content of the message varies depending on which customer experience variation the customer receives. See Customer Experience Variations for more information.

Neighbor Comparison Experience

The Neighbor Comparison post-event voice message tells customers how they did on the last peak event and provides tips on how to save energy during the next one. Moreover, the message compares the customer's energy use to that of two groups, Efficient Homes and All Homes. The goal is to persuade customers to improve their status by using less energy on subsequent peak days.

Note:

In the examples below, italicized sentences highlight key differences.

Electricity Example

Condition	Message
Customer used more than similar homes	This is a message from [UtiliCo]. During the <Day>, <Month>, <Date> peak day, you used X% more than similar homes. Save more next peak day by turning up the temperature on your thermostat or delaying the use of large appliances. You may reach us with questions at 1-XXX-XXX-XXXX. These notifications inform you of days to save energy and money. To cancel future phone notifications, press 9 now. To opt in for text notifications about future peak days, press 6.

Condition

Message

Customer used more than similar homes

This is a message from [UtiliCo]. During the <Day>, <Month>, <Date> peak day, you used X% more than similar homes. Save more next peak day by turning up the temperature on your thermostat or delaying the use of large appliances. You may reach us with questions at 1-XXX-XXX-XXXX. These notifications inform you of days to save energy and money. To cancel future phone notifications, press 9 now. To opt in for text notifications about future peak days, press 6.

Electricity Message Variations

The actual messaging may vary slightly depending on how much more or less energy the customer saved in relation to their neighbors.

Condition	Message Variation
Customer used about the same as efficient neighbors	During the <Day>, <Month>, <Date> peak day, you used X kWh, about the same as the most efficient homes in the neighborhood. Save even more next peak day by turning up the temperature on your thermostat or delaying the use of large appliances.
Customer was more efficient than efficient neighbors	During the <Day>, <Month>, <Date> peak day, you were one of the most efficient homes in the neighborhood. Keep your efficient status next peak day by turning down your air conditioner or delaying the use of large appliances.

Gas Example

Condition	Message
Customer used more than similar homes	This is a message from [UtiliCo]. During the peak day that started on <Day>, <Month>, <Date>, you used X% more than similar homes. Save even more by turning down the temperature on your thermostat or delaying the use of large natural gas appliances. These alerts help you save energy and money. We’ll notify you before and after each peak day, so you may get a few messages from us this winter. If you have questions, you can reach us at 1-XXX-XXX-XXXX. To stop receiving these alerts, press 9. To opt in for text notifications about future peak days, press 6. To hear this message again, press 1.

Condition

Message

Customer used more than similar homes

This is a message from [UtiliCo]. During the peak day that started on <Day>, <Month>, <Date>, you used X% more than similar homes. Save even more by turning down the temperature on your thermostat or delaying the use of large natural gas appliances. These alerts help you save energy and money. We’ll notify you before and after each peak day, so you may get a few messages from us this winter. If you have questions, you can reach us at 1-XXX-XXX-XXXX. To stop receiving these alerts, press 9. To opt in for text notifications about future peak days, press 6. To hear this message again, press 1.

Gas Message Variations

Condition	Message
Customer used about the same as efficient neighbors	This is a message from [UtiliCo]. During the peak day that started on <Day>, <Month>, <Date>, you used X ccf, about the same as the most efficient homes in the neighborhood Save even more by turning down the temperature on your thermostat or delaying the use of large natural gas appliances. These alerts help you save energy and money. We’ll notify you before and after each peak day, so you may get a few messages from us this winter. If you have questions, you can reach us at 1-XXX-XXX-XXXX. To stop receiving these alerts, press 9. To opt in for text notifications about future peak days, press 6. To hear this message again, press 1.
Customer was more efficient than efficient neighbors	This is a message from [UtiliCo]. Congratulations! During the peak day that started on <Day>, <Month>, <Date>, you were one of the most efficient homes in your neighborhood. Save even more by turning down the temperature on your thermostat or delaying the use of large natural gas appliances. These alerts help you save energy and money. We’ll notify you before and after each peak day, so you may get a few messages from us this winter. If you have questions, you can reach us at 1-XXX-XXX-XXXX. To stop receiving these alerts, press 9. To opt in for text notifications about future peak days, press 6. To hear this message again, press 1.

Condition

Message

Customer used about the same as efficient neighbors

This is a message from [UtiliCo]. During the peak day that started on <Day>, <Month>, <Date>, you used X ccf, about the same as the most efficient homes in the neighborhood Save even more by turning down the temperature on your thermostat or delaying the use of large natural gas appliances. These alerts help you save energy and money. We’ll notify you before and after each peak day, so you may get a few messages from us this winter. If you have questions, you can reach us at 1-XXX-XXX-XXXX. To stop receiving these alerts, press 9. To opt in for text notifications about future peak days, press 6. To hear this message again, press 1.

Customer was more efficient than efficient neighbors

This is a message from [UtiliCo]. Congratulations! During the peak day that started on <Day>, <Month>, <Date>, you were one of the most efficient homes in your neighborhood. Save even more by turning down the temperature on your thermostat or delaying the use of large natural gas appliances. These alerts help you save energy and money. We’ll notify you before and after each peak day, so you may get a few messages from us this winter. If you have questions, you can reach us at 1-XXX-XXX-XXXX. To stop receiving these alerts, press 9. To opt in for text notifications about future peak days, press 6. To hear this message again, press 1.

Neighbor Rank Experience

The post-event voice message tells customers how they did on the last peak event and provides tips on how to reduce energy during the next peak event. Moreover, the message compares a customer's energy use to that of approximately 100 similar homes, and then states the customer’s numerical rank out of those homes. The goal is to persuade customers to improve their status by using less energy on subsequent peak days. The actual messaging may vary slightly depending on how much more or less energy the customer saved in relation to their neighbors.

Only customers who receive electricity from their utility can receive the Neighbor Rank experience.

Note:

In the examples below, italicized sentences highlight key differences.

Electricity Examples

Condition	Message
Customer did not rank in the top five	This is a message from [UtiliCo]. During the <Day>, <Month>, <Date> peak day, you were the Xth most efficient out of approximately 100 similar homes. Move up in the ranks next peak day by turning down your air conditioner or delaying the use of large appliances. You may reach us with questions at 1-XXX-XXX-XXXX. These notifications inform you of days to save energy and money. To cancel future phone notifications, press 9 now. To opt in for text notifications about future peak days, press 6.
Customer ranked as one of the top five	This is a message from [UtiliCo]. During the <Day>, <Month>, <Date> peak day, you were one of the 5 most efficient homes in your neighborhood. Great work! Keep your efficient status next peak day by turning down your air conditioner or delaying the use of large appliances. You may reach us with questions at 1-XXX-XXX-XXXX. These notifications inform you of days to save energy and money. To cancel future phone notifications, press 9 now. To opt in for text notifications about future peak days, press 6.

Condition

Message

Customer did not rank in the top five

This is a message from [UtiliCo]. During the <Day>, <Month>, <Date> peak day, you were the Xth most efficient out of approximately 100 similar homes. Move up in the ranks next peak day by turning down your air conditioner or delaying the use of large appliances. You may reach us with questions at 1-XXX-XXX-XXXX. These notifications inform you of days to save energy and money. To cancel future phone notifications, press 9 now. To opt in for text notifications about future peak days, press 6.

Customer ranked as one of the top five

This is a message from [UtiliCo]. During the <Day>, <Month>, <Date> peak day, you were one of the 5 most efficient homes in your neighborhood. Great work! Keep your efficient status next peak day by turning down your air conditioner or delaying the use of large appliances. You may reach us with questions at 1-XXX-XXX-XXXX. These notifications inform you of days to save energy and money. To cancel future phone notifications, press 9 now. To opt in for text notifications about future peak days, press 6.

Non-AMI Gas Experience

Post-event voice messages are not available for customers who receive the non-AMI gas experience. However, non-AMI pre-event voice messages are available. See Pre-Event Email for more information.

Multi-Day Peak Events

If multiple peak days occur in close proximity to another, the customer results will be reported as they become available. In this situation, pre-event messages usually contain post-event results. However, customers will only receive one voice message per day. If the customer has already received a voice message before the post-event results have been calculated, those results are communicated on the next available day.