Request for Conversion Support

Conversion Support is a customer-requested service used during the implementation phase when customers schedule conversion activities (susch as data conversion loads and conversion batch runs). This SOP applies to SaaS implementation lane customers' environment (recommended Prod) where conversion activity is planned and the customer requests Conversion Support

All required specifications and obligations must be met; otherwise, the "Conversion Support" activity may not proceed.

The objective is to:

  • Apply pre-approved environment configuration changes designed to reduce known conversion/batch issues and improve operational stability during conversion runs.
  • Enable optimal performance for conversion activities within the agreed conversion window.

Request Specifications

  • Customer submits a Service Request (SR) for Conversion Support for each scheduled conversion window, providing following information:
    • Target Environment(s)
    • Planned conversion window start/ end Date/Time including time zone
    • Type of conversion activity (such final mock, dress rehearsal, or production cutover)

Customer Obligations

  • Follow the steps communicated in the SR and confirm readiness prerequisites.
  • Specify the date/time and time zone for the start of the activity within agreed service levels.
  • Submit one SR per Conversion Support window.
  • Ensure functional/implementation teams are available during the conversion window for validations and decision making.
  • Understand that configuration changes may be temporary and may be reverted after the conversion window.

    Note:

    The change done for "conversion support" would be reverted at the time communicated as end of planned conversion window in this SR.

Oracle Cloud Ops Team Obligations

  • Acknowledge and schedule the execution of service request.
  • Execute steps to complete the service request
  • Notify the customer upon completion of the activity

Service Level Objective

  • Advanced Notice: 7 business days
  • Acknowledge/ Schedule: 2 business days
  • Execution Time: 4 hours
  • Outage Expected: Yes