Request to Enable Oracle Cloud Infrastructure (OCI) Monitoring Feature

Oracle cloud services support the Oracle Cloud Infrastructure (OCI) Monitoring feature that enables the cloud customer to receive the Monitoring / Key Metrics data into their OCI Tenancy.

If the customer requirement is to receive Monitoring / Key Metrics data directly into their OCI Tenancy, they must create a service request with the Oracle Cloud Operations team. Please refer to the Oracle Utilities Cloud Services Administration Guide for more information.

Request Specifications

• The customer must provide the following as part of service request:
  • Customer Cloud Account Name
  • Customer Cloud Account Short Code
  • Customer Tenancy Name
  • Customer Tenancy OCID
  • The compartment name
  • The compartment OCID
  • Policies created in root compartment (Y/N)

Customer Obligations

• The customer must submit one service request per Tenant including Prod and all non-prod environments.

Oracle Cloud Ops Team Obligations

• Acknowledge and schedule the execution of service request.
• Execute steps to complete the service request
• Notify the customer upon completion of the activity

Service Level Objective

• Advanced Notice: 7 business days
• Acknowledge/ Schedule: 2 business days
• Execution Time: 7 business days
• Outage Expected: Yes